ASAI and Call Control
! WARNING:
The customers should be careful when mixing voice call traffic with Phantom Call traffic in a queue. The call handling times should be considered and if Phantom Calls are expected to remain in queue much longer than voice calls, they could impact the delivery of the voice calls and cause misleading measurements.
Parameters for Phantom Calls
This list contains the ASAI interface call parameters for Phantom calls.
orig_addr | [mandatory] The originator is an extension |
| corresponding to a station AWOH or a group whose |
| members are AWOH. |
dest_addr | [mandatory] Must be a valid extension number or |
| |
| station extension, VDN, split, hunt group, or |
| announcement extension. The dest_addr may |
| include TAC/ARS/AAR information for |
| numbers. Trunks without disconnect supervision |
| cannot be used. |
dest_route_select | [optional] If present, it contains the TAC/ARS/AAR |
| information for |
| present in the dest_addr. |
priority_calling | [optional] If present, a priority call is placed if the |
| destination is a local extension. If the priority flag is |
| specified for an |
| denied. The default is nonpriority. |
max_rings | N/A (ignored) |
direct_agent_call | [optional] if present, this indicates that the Phantom |
| Call will be a direct agent call. |
supervisor_assist | Must not be present |
alert_order | [optional] If present must be NO (alert originator |
| first) It is recommended that this item not be |
| present. |
service circuit | Must not be present |
