Lucent Technologies 555-230-220 manual Announcements, Answer Supervision, User-Classified Calls

ASAI and Feature Interactions

User-Classified Calls

If a user-classified call is placed for an analog set user without a speaker phone (or a headset), the user must either be idle or off-hook with dial tone, or go off-hook within five seconds of the call setup request. Otherwise, the request is denied (NAKed).

Direct-Agent Calls

For queued direct-agent calls, if the called destination agent has an analog set and is on-hook, the agent is notified with a ring ping; if the destination agent has an analog set and is off-hook and active on a call, the agent is notified with a call waiting tone regardless of the “Call Waiting Indication” option for the set. If the agent has an analog set and is off-hook but not active on a call, the agent does not receive audible notification for the direct-agent call.

Announcements

An Automatic Call Distribution (ACD) split forced first or second announcements and vector announcements do not generate event reports for the adjunct. However, nonsplit announcements generate events that are sent to other parties on the call.

Extensions assigned to integrated announcements may not be domain-controlled. The Third Party Make Call, Third Party Auto Dial, or Route Select capabilities may specify integrated announcement extensions as destination endpoints.

Aparty (listener) cannot be listen-disconnected from an announcement regardless of the origin of the announcement - whether the listener directly called it in, whether it was conferenced into the call, or whether it was added into the call as a vector or ACD announcement. If a request is made to listen-disconnect all parties on a call, and there are more parties (talkers) than just the announcement, the other parties (talkers) will be listen-disconnected but the announcement will not. If there is only one talker on the call, and it is the announcement, the request to listen-disconnect is denied.

Announcements cannot be designated as listeners in the Selective Listening feature.

Integrated announcement extensions may not be Single-Step Conferenced.

Answer Supervision

The “answer supervision timeout” field determines how long the central office trunk board waits before sending the (simulated) “answer” message to the software. This is useful when answer supervision is not available on a trunk. This message is used to: 1) send call information to Call Detail Recording (CDR), 2)

12-4Issue 7 May 1998