
Contents
■ Attendants and Attendant Groups | ||
| ||
| Advice of Charge (AOC) | |
■ | Attendant | |
| Advice of Charge | |
■ | Attendant Call Waiting | |
■ Attendant Control of Trunk Group Access | ||
■ | Attendant Serial Call | |
■ | Attendant Through Dialing | |
■ | AUDIX | |
■ | Authorization Codes | |
■ Automatic Call Distribution (ACD) | ||
| Agents in | |
| Agents in Multiple Splits | |
| Agent Status Displays | |
| Announcements | |
| Assist/Supervisor Assist | |
| Automatic Answering | |
| Interflow | |
| Intraflow | |
| Night Service | |
| Queue Status Displays/Indications | |
| Timed ACW/Agent Pause Between Calls | |
■ Automatic Callback on Busy/No Answer | ||
■ | ||
■ | Bridged Call Appearance | |
■ | Busy Verification of Terminals | |
■ | Call Coverage | |
| Remote Call Coverage | |
| Coverage of Calls Redirected | |
| Call Coverage Path Containing VDNs | |
■ | Call Detail Recording (CDR) | |
| Advice of Charge (AOC) | |
| Call Splitting | |
■ | Call Forwarding All Calls | |
| ||
■ Call Management System (CMS) | ||
■ | Call Park | |
■ | Call Pickup | |
■ | Call Vectoring |
xx Issue 7 May 1998