Contents

Attendants and Attendant Groups

12-6

 

Attendant-Specific Button Operation

12-6

 

Advice of Charge (AOC)

12-7

Attendant Auto-Manual Splitting

12-7

 

Advice of Charge

12-8

Attendant Call Waiting

12-8

Attendant Control of Trunk Group Access

12-9

Attendant Serial Call

12-9

Attendant Through Dialing

12-9

AUDIX

12-9

Authorization Codes

12-10

Automatic Call Distribution (ACD)

12-10

 

Agents in Adjunct-Controlled Splits

12-10

 

Agents in Multiple Splits

12-10

 

Agent Status Displays

12-11

 

Announcements

12-11

 

Assist/Supervisor Assist

12-11

 

Automatic Answering

12-11

 

Interflow

12-12

 

Intraflow

12-12

 

Night Service

12-12

 

Queue Status Displays/Indications

12-13

 

Timed ACW/Agent Pause Between Calls

12-13

Automatic Callback on Busy/No Answer

12-13

Auto-Available Split

12-13

Bridged Call Appearance

12-14

Busy Verification of Terminals

12-15

Call Coverage

12-15

 

Remote Call Coverage

12-16

 

Coverage of Calls Redirected Off-Net

12-16

 

Call Coverage Path Containing VDNs

12-16

Call Detail Recording (CDR)

12-17

 

Advice of Charge (AOC)

12-17

 

Call Splitting

12-18

Call Forwarding All Calls

12-19

 

Off-Net

12-19

Call Management System (CMS)

12-20

Call Park

12-20

Call Pickup

12-20

Call Vectoring

12-22

xx Issue 7 May 1998

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Lucent Technologies 555-230-220 manual Audix