
Contents
Call Coverage to AUDIX — |
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Station Monitoring | |
Adjunct Routing | |
Message Desk — Incoming Call | |
Message Desk — |
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Message Retrieval via Phone | |
Message Desk — Message Retrieval via |
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Data Terminal | |
| |
Selective Listening | |
■ 2. Calls Across Multiple ECSs | |
External Call to VDN, Answered by Station and |
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Transferred to a VDN on Another ECS | |
External Call to VDN, Answered by Station, and |
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Transferred to a Station on Another ECS | |
External Call to Lookahead Interflow VDN | |
External Call to VDN, Answered by a |
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Local Station, and Transferred to a |
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Lookahead Interflow VDN | |
■ 3. Expert Agent Selection Interactions | |
External Call to VDN, Answered by Logical |
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Agent, and Conferenced with |
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Another Logical Agent | |
External Call to a Logical Agent’s Station |
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Transferred to Another Logical Agent | |
Direct Agent Call to Logical Agent — |
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Make Call to Login ID | |
Value Queries for Logical Agent and |
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Skill Hunt Groups | |
■ 4. Converse Vector Command Interactions | |
External Call to a VDN that has a Converse |
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Step that is Interrupted | |
External Call to a VDN that has a Converse |
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Step that is not Interrupted | |
■ 5. Redirection On No Answer (RONA) Interactions | |
Call to Agent with RONA | |
■ 6. VDN in Coverage Path Interactions | |
Incoming Call Routed to a Station that has a |
|
VDN in the Coverage Path |
Issue 7 May 1998 xxv