Lucent Technologies 555-230-220 manual Contents

Contents

Call Coverage to AUDIX —
Station Monitoring	A-18
Adjunct Routing	A-19
Message Desk — Incoming Call	A-20
Message Desk —
Message Retrieval via Phone	A-21
Message Desk — Message Retrieval via
Data Terminal	A-22
VRU-assisted Transaction using
Selective Listening	A-23
■ 2. Calls Across Multiple ECSs	A-25
External Call to VDN, Answered by Station and
Transferred to a VDN on Another ECS	A-26
External Call to VDN, Answered by Station, and
Transferred to a Station on Another ECS	A-29
External Call to Lookahead Interflow VDN	A-31
External Call to VDN, Answered by a
Local Station, and Transferred to a
Lookahead Interflow VDN	A-34
■ 3. Expert Agent Selection Interactions	A-38
External Call to VDN, Answered by Logical
Agent, and Conferenced with
Another Logical Agent	A-38
External Call to a Logical Agent’s Station
Transferred to Another Logical Agent	A-41
Direct Agent Call to Logical Agent —
Make Call to Login ID	A-43
Value Queries for Logical Agent and
Skill Hunt Groups	A-45
■ 4. Converse Vector Command Interactions	A-47
External Call to a VDN that has a Converse
Step that is Interrupted	A-47
External Call to a VDN that has a Converse
Step that is not Interrupted	A-49
■ 5. Redirection On No Answer (RONA) Interactions	A-51
Call to Agent with RONA	A-51
Direct-Agent Call with RONA	A-53
■ 6. VDN in Coverage Path Interactions	A-56
Incoming Call Routed to a Station that has a
VDN in the Coverage Path	A-56

Issue 7 May 1998 xxv