Call Scenarios and Applications
Call Sequence 2 shows an incoming ISDN PRI call to ECS A, delivered to VDN1. VDN1 contains a collect digits vector step followed by an adjunct routing vector step. The host routes the call, including UUI information, to VDN2 that tries to interflow the call to ECS B. ECS B does not accept the call and the call connects to Agent A in ECS A.
Call Sequence 2:
Host A | Host B | Comment |
Call Offered |
| Incoming call to ECS A |
(called=VDN1, domain=VDN1) |
| Call Prompting Collects Digits |
|
| |
Route Request |
|
|
(called=VDN0, collected=001) |
|
|
Route Select |
|
|
(called=VDN2, UUI=info2) |
|
|
Route End |
|
|
Queued Event |
|
|
(called=VDN2, domain=ACD SplitA) |
|
|
| Call Offered | Call intraflows from ECS A to B |
(domain=VDN3, UUI=info2, | (VDN3 is the LAI VDN) | |
| LAI info) |
|
Drop Event | Call Ended Event | ECS B denies call |
(connected=####) |
|
|
Alert Event |
| Call delivered to agent |
(called=VDN1, connected=agentA, |
|
|
domain=ACD splitA, |
|
|
UUI=info2) |
|
|
Connected Event |
|
|
Drop Event |
| Agent drops |
(connected=agentA) |
|
|
Call Ended Event
