Polycom 3725-23487-003/A manual Set the Line Input Red and Line Input White, Camera

User’s Guide for the Polycom Mobile Responder

Symptom	Problem	Corrective Action
The people at the far	The people at your site or at	Move closer to the microphone or turn up the volume
site cannot hear you	the far site are too far from the	using the remote control. Also, if you are using an
or you cannot hear	microphone.	external microphone, check that the microphone is
them.		correctly connected.
	The microphone at your site	Make sure all microphones are not muted. To unmute a
	or at the far site is muted.	microphone, you can press Mute on the remote control
		or, with some external microphones, you can press Mute
		on the microphone itself.
	Your system’s microphone	Contact your Polycom reseller.
	does not work.
	Audio inputs and outputs are	Refer to Connecting Equipment to the Connection Panel
	not connected correctly.	on page 2-4for information on how to connect
		microphones and other audio equipment correctly.
	Too many line errors or other	Refer to the Administrator’s Guide for the VSX Series for
	audio issues.	more audio troubleshooting information.
No audio from the	You connected a VCR or DVD	If you connect audio from a VCR or DVD player to the
VCR or DVD player.	player, but you did not specify	Audio In connector and you want to hear the audio from
	the appropriate VSX 8000	your VCR or DVD player, you must:
	settings.	• Set the Line Input (Red) and Line Input (White)
			settings to VCR (refer to the audio settings on page
			2-11for more information about how to set these).
		•	Press	Camera on the remote control and select
			Camera 1.
		Refer to the Administrator’s Guide for the VSX Series for
		more information about the VSX 8000 Admin Settings.
No audio from a PC	The Mobile Responder does	Switch to a microphone supported by the Mobile
microphone or from a	not support condenser	Responder, including:
PC headset with a	(electret) microphones that	•	Any dynamic microphone.
microphone.	require a bias voltage.
		• Most professional condenser microphones that require
			phantom power.
		• Most professional condenser microphones that
			operate on an external battery.
The system does not	The batteries in the remote	Install three AAA batteries in the remote control.
respond to the VSX	control are low, dead, or
remote control.	missing.
	The batteries are installed	Insert the batteries in the correct +/- position.
	incorrectly in the remote
	control.
	The IR receiver is not	Make sure you are pointing the remote control at the IR
	receiving signals from the	receiver, which is located below the speaker on the
	remote control.	Mobile Responder (refer to Identifying System Parts on
		page 2-2for an illustration showing where the IR receiver
		is located).

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