Chapter 9-Operator Assistance & Participant Move
Polycom, Inc. 9-3

Defining the Components Enabling Operator Assistance

To enable operator assistance for conferences, the following conferencing entities must be
adjusted or created:
• IVR Service (Entry Queue and Conference) in which Operator Assistance options are
enabled.
• A Conference Profile with the Operator Conference option enabled.
• An active Operator conference with a connected Operator participant.

Defining a Conference IVR Service with Operator Assistance Options

In the RealPresence Collaboration Server Management pane, expand the Rarely Used list and
click the IVR Services () entry.
1On the IVR Services toolbar, click the New Conference IVR Service () button.
The New Conference IVR Service - Global dialog box opens.
2Enter the Conference IVR Service Name.
3Define the Conference IVR Service - Global parameters. For more information, see
Table 16-3, “Conference IVR Service Properties - Global Parameters,” on page 16-7.
4Click the Welcome tab.
The New Conference IVR Service - Welcome dialog box opens.
5Define the system behavior when the participant enters the Conference IVR queue. For
more information, see "Defining a New Conference IVR Service” on page 16-6.
6Click the Conference Chairperson tab.
The New Conference IVR Service - Conference Chairperson dialog box opens.
7If required, enable the chairperson functionality and select the various voice messages
and options for the chairperson connection. For more information, see Table 16-4, “New
Conference IVR Service Properties - Conference Chairperson Options and Messages,” on
page 16-9.
8Click the Conference Password tab.
The New Conference IVR Service - Conference Password dialog box opens.
9If required, enable the request for conference password before moving the participant
from the conference IVR queue to the conference and set the MCU behavior for