Polycom 3725-74600-004 Polycom Conferencing for Microsoft Outlook . . . . . . . . . . . . . . . . . . . . . . .11-1, Conference and Participant Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12-1

Polycom® RealPresence Collaboration Server Virtual Edition Administrator’s Guide
vi Polycom, Inc
Exporting Selected Conference Templates ......................................................10-13
Importing Conference Templates .............................................................................10-14
Polycom Conferencing for Microsoft Outlook® . . . . . . . . . . . . . . . . . . . . . . .11-1
Setting up the Calendaring Solution ..................................................................................11-2
Calendaring Guidelines ...............................................................................................11-7
Creating and Connecting to a Conference ........................................................................11-9
Creating a Conference ..................................................................................................11-9
Connecting to a Conference ......................................................................................11-10
Collaboration Server Standalone Deployment ...............................................11-10
Collaboration Server and Polycom RealPresence DMA System
Deployment .........................................................................................................11-11
Polycom Solution Support .........................................................................................11-11
Conference and Participant Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12-1
General Monitoring ..............................................................................................................12-2
Conference Level Monitoring .............................................................................................12-2
Viewing the Properties of an Ongoing AVC CP and Mixed CP and SVC
Conference .....................................................................................................................12-2
Viewing the Properties of an Ongoing SVC-based Conference ...........................12-11
Monitoring Operator Conferences and Participants Requiring Assistance
(CP and Mixed CP and SVC Conferences) ..............................................................12-16
Requesting Help ..................................................................................................12-16
Request to Speak .................................................................................................12-17
Participant Alerts List .........................................................................................12-18
Participant Level Monitoring ............................................................................................12-19
Displaying Participants Properties ...........................................................................12-19
IP Participant Properties ............................................................................................12-20
Monitoring SIP BFCP Content ..........................................................................12-31
Detecting SIP Endpoint Disconnection ....................................................................12-32
Recording Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13-1
Creating Multiple Virtual Recording Rooms on the RSS ................................................13-2
Configuring the Collaboration Server to Enable Recording ..........................................13-2
Defining the Recording Link .......................................................................................13-2
Enabling the Recording Features in a Conference IVR Service .............................13-4
Enabling the Recording in the Conference Profile ...................................................13-5
Recording Link Encryption .........................................................................................13-7
Recording Link Encryption Flag Setting ...........................................................13-7
Recording Link Settings .......................................................................................13-7
Managing the Recording Process .......................................................................................13-8
Recording Link Layout ................................................................................................13-8
Using the Collaboration Server Web Client to Manage the Recording
Process ............................................................................................................................13-9
Using DTMF Codes to Manage the Recording Process ........................................13-11
Users, Connections, and Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14-1
Users .......................................................................................................................................14-1
User Types .....................................................................................................................14-1
Administrator ........................................................................................................14-1