Table of Contents
Polycom, Inc vii
Administrator Read-only .................................................................................... 14-1
Operator ................................................................................................................. 14-1
Chairperson ...........................................................................................................14-1
Auditor ................................................................................................................... 14-2
Machine Account .................................................................................................. 14-2
Listing Users .................................................................................................................. 14-2
Adding a New User ..................................................................................................... 14-2
Deleting a User .............................................................................................................. 14-3
Changing a User’s Password ......................................................................................14-3
Disabling a User ............................................................................................................ 14-4
Enabling a User ............................................................................................................. 14-5
Renaming a User ..........................................................................................................14-5
Machine Account ..........................................................................................................14-6
Guidelines ..............................................................................................................14-7
Monitoring ............................................................................................................. 14-7
Active Directory .................................................................................................... 14-7
Connections ........................................................................................................................... 14-8
Viewing the Connections List ..................................................................................... 14-8
Notes ...................................................................................................................................... 14-9
Using Notes ................................................................................................................... 14-9
IP Network Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15-1
IP Network Services ............................................................................................................. 15-1
Management Network (Primary) ............................................................................... 15-2
Default IP Service (Conferencing Service - Media and signaling) ........................15-2
Modifying the Management Network .....................................................................15-2
Modifying the Default IP Network Service ..............................................................15-7
IP Network Monitoring .....................................................................................................15-20
NAT (Network Address Translation) Traversal ............................................................15-25
Deployment Architectures ................................................................................................ 15-25
Remote Connection Using the Internet ................................................................... 15-25
Business to Business Connections ............................................................................15-26
FW (Firewall) NAT Keep Alive ................................................................................15-27
System Configuration in SBC environments .................................................. 15-27
SIP Proxy Failover With Polycom® RealPresence Distributed Media
Application™ (DMA™) 7000 System ..............................................................................15-27
RealPresence Collaboration Server Virtual Edition Network Port Usage ................. 15-28
IVR Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16-1
IVR Services List ................................................................................................................... 16-1
IVR Services Toolbar ....................................................................................................16-2
Adding Languages ............................................................................................................... 16-3
Uploading a Message File to the Collaboration Server ........................................... 16-4
Defining a New Conference IVR Service .......................................................................... 16-6
Defining a New Conference IVR Service .................................................................. 16-6
Change to Chairperson ......................................................................................16-18
Entry Queue IVR Service ...................................................................................................16-19
Defining a New Entry Queue IVR Service ..............................................................16-19
Setting a Conference IVR Service or Entry Queue IVR Service as the