RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide
Polycom®, Inc. 1066
The user name on the conferencing entity in Active Directory account must be identical to its
Routing Name on the Collaboration Server.
For example, if the SIP URI in the Active Directory is
sip:vmr10@wave4.eng
, it must be defined
as
vmr10
in the Routing Name field of that Collaboration Server conferencing entity.
In the Profile field, make sure that a conference Profile that has been enabled for SIP registration
is selected.
Monitoring the Registration Status of a Conferencing Entity in the Collaboration Server Web Client or RMX Manager Application
The Status of the SIP registration can be viewed in the appropriate conferencing Entity list or when
displaying its properties.

Conferencing Entity List

The list of conferencing entity includes an additional column - SIP Registration, which indicates the status
of its registration with the SIP server. The following statuses are displayed:
●Not configured - Registration with the SIP Server was not enabled in the Conference Profile
assigned to this conferencing Entity. In Multiple Networks configuration, If one service is not
configured while others are configured and registered, the status reflects the registration with the
configured Network Services. The registration status with each SIP Server can be viewed in the
Properties - Network Services dialog box of each conferencing entity.
When SIP registration is not enabled in the conference profile, the Collaboration Server's registering
to SIP Servers will each register with an URL derived from its own signaling address. This unique
URL replaces the non-unique URL, dummy_tester, used in previous versions.
●Failed - Registration with the SIP Server failed.
This may be due to incorrect definition of the SIP server in the IP Network Service, or the SIP server
may be down, or any other reason the affects the connection between the Collaboration Server or the
SIP Server to the network.
●Registered - the conferencing entity is registered with the SIP Server.
●Partially Registered - This status is available only in Multiple Networks configuration, when the
conferencing entity failed to register to all the required Network Services (if more than one Network
Service was selected for Registration). The registration status with each SIP Server can be viewed
in the Properties - Network Services dialog box of each conferencing entity.
Ongoing Conferences list - SIP Registration