Main
Trademark Information
Patent Information
End User License Agreement
Contents
Defining SVC and Mixed CP and SVC Conference Profiles . . . . . . . . . . . . . . . . 91
Video Protocols and Resolution Configuration for CP Conferencing . . . . . . . 104
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Implementing Media Encryption for Secured Conferencing . . . . . . . . . . . . . . 177
Setting Conferences for Telepresence Mode (AVC CP) . . . . . . . . . . . . . . . . . . 186
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Entry Queues, Ad Hoc Conferences and SIP Factories . . . . . . . . . . . . . . . . . . 286
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Polycom Conferencing for Microsoft Outlook . . . . . . . . . . . . . . . . . . . . . . . . . 385
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Appendix D - Ad Hoc Conferencing and External Database Authentication . 970
Appendix G - Configuring Direct Connections to the Collaboration Server . . 989
Appendix H - Integration Into Microsoft Environments . . . . . . . . . . . . . . . . . 1002
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Appendix I - Polycom Open Collaboration Network (POCN) . . . . . . . . . . . . . 1083
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Overview
About the RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrators Guide
Who Should Read This Guide?
Prerequisites
How This Guide is Organized
About the Polycom RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 System
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Network Services Guidelines
IP Networks
ISDN Networks (Collaboration Server 1500/2000/4000)
Card Configuration Modes (Collaboration Server (RMX) 1500/2000/4000 Only)
Viewing the Card Configuration Mode (RMX 1500, 2000, and 4000 only)
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Features Only Supported with MPMRx Cards
Workstation Requirements
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Conferencing Modes Overview
AVC Conferencing
Continuous Presence (CP) Conferencing
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CP conferencing is defined in the Conference profile by setting the following main features:
Video Protocol Support in CP Conferences
Video Switching (VSW) Conferencing
Video Switching (VSW) Conferencing Guidelines
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AVC
Supplemental Conferencing Features
SVC-based Conferencing
Advantages of SVC Conferencing
SVC Conferencing Guidelines
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MCU Supported Resolutions for SVC Conferencing
Mixed CP and SVC Conferencing
MCU Resource Capacities for Mixed CP and SVC Conferences
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Using Conference Profiles
Conferencing Parameters Defined in a Profile
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Default Profile Settings in CP Conferencing Mode
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This Profile is automatically assigned to the following conferencing entities:
Default Profile Settings in SVC Only Conferencing Mode
The default settings are as follows:
Default Profile Settings in a Mixed CP and SVC Conferencing Mode
The default settings are as follows
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Viewing the List of Conference Profiles
Existing Conference Profiles are listed in the Conference Profiles list pane.
To list Conference Profiles:
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Profiles Toolbar
Modifying an Existing Profile
To modify the Profile properties:
Deleting a Conference Profile
To delete a Conference Profile:
Defining New Profiles
To define a new Profile:
Exporting and Importing Conference Profiles
Guidelines for Exporting and Importing Conference Profiles
Exporting Conference Profiles
Exporting All Conference Profiles from an MCU
To export all Conference Profiles from an MCU:
Exporting Selected Conference Profiles
To export selected Conference Profiles:
Importing Conference Profiles
To import Conference Profiles:
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Defining AVC-Based Conference Profiles
Defining AVC CP Conferencing Profiles
To define a new CP Profile:
The New Profile General dialog box opens.
3Define the Profile name and, if required, the Profile General parameters:
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The New Profile Video Quality dialog box opens.
9Define the following parameters:
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10 Click the Video Settings tab.
The New Profile - Video Settings dialog box opens.
11 Define the video display mode and layout using the following parameters:
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14 Define the following parameters:
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20 Define the following parameters:
21 Click the Site Names tab.
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24 Define the following fields:
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26 Define the following parameters:
Additional Information for Setting CP Profiles
Gathering Phase
Gathering Phase Guidelines
Gathering Phase Duration
Enabling the Gathering Phase Display
Overlay Layouts
Guidelines for using the Overlay Layouts
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Site Names Definition
Site Names Display Position
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Sending Text Messages During a Conference Using Message Overlay
Selecting the Chinese Font for Text Display
Selecting the Chinese Font
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Defining an AVC Video Switching Conference Profile
To Create a Video Switching Profile:
3Define the New Profile - General parameters:
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H.264 High Profile Support in Video Switching Conferences
Guidelines
Minimum Threshold Line Rate System Flags
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Defining SVC and Mixed CP and SVC Conference Profiles
Defining SVC Conference Profiles
To define SVC Only Profile:
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13 If required, set the following parameters:
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Defining Mixed CP and SVC Conferencing Profiles
To configure a mixed AVC and SVC conference:
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Video Protocols and Resolution Configuration for CP Conferencing
Video Resolutions in AVC-based CP Conferencing
Video Display with CIF, SD and HD Video Connections
H.264 High Profile Support in CP Conferences
H.264 High Profile Guidelines
HD1080p60 Resolution Guidelines
CP Conferencing with H.263 4CIF
H.263 4CIF Guidelines
The CP Resolution Decision Matrix
Video Resource Usage
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H.264 Base Profile and High Profile Comparison
H.264 Base Profile and High Profile Comparison - Sharpness
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Default Minimum Threshold Line Rates and Resource Usage Summary
Resolution Configuration for CP Conferences
Accessing the Resolution Configuration Dialog Box
The Resolution Configuration Dialog Box in MPMx/MPMRx Card Configuration Modes
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Resolution Configuration - Basic
Maximum CP Resolution Pane
Limiting Maximum Resolution
Resolution Configuration Pane
Resolution Configuration - Detailed
Sharpness and Motion
Resolution Configuration Sliders
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Modifying the Resolution Configuration in MPMx Card Configuration Mode
Flag Settings
Minimum Frame Rate Threshold for SD Resolution
Limiting The Maximum Negotiated Bit Rate for SD and Lower Resolutions
Additional Video Resolutions in MPMx Card Configuration Mode
w448p Resolution
Packet Loss Compensation
Enabling Support of the w448p Resolution
Collaboration Server System Flag Settings
Additional Intermediate Video Resolutions
Sharing Content During Conferences
Content Sharing Using H.239 Protocol
Content Sharing Using People+Content Protocol
Guidelines for Content Sharing Using People+Content Protocol
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SIP BFCP Content Capabilities
Guidelines for Using SIP BFCP Content
BFCP support in dial-out Connections
BFCP support in dial-in Connections
Video Transmission Methods for Sharing Content
Content Sharing Parameters in Content Highest Common (Content Video Switching) Mode
Content Settings
AVC CP Content Setting
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The table above applies to single MCU (non-cascading) and non-SVC enabled conferences.
SVC Only and Mixed CP and SVC Content Setting
The Content channel is transmitted in Graphics mode only.
Content Protocols
H.263 & H.264 Auto Selection (AVC CP Conferences)
H.263 (AVC CP Conferences)
H.264 HD (AVC CP default)
Guidelines for Sharing Content Using H.264 HD
Setting the Minimum Content Rate for Each Content Quality Setting for H.264 HD
Example
H.264 Cascade and SVC Optimized
Guidelines for Sharing Content Using H.264 Cascade and SVC Optimized
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Enabling H.264 Cascade and SVC Optimized Content Sharing in AVC CP Conferences
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Examples:
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Selecting a Customized Content Rate in AVC CP Conferences
Guidelines for Selecting a Customized Content Rate
To Select the Customized Content Rate:
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Modifying the Threshold Line Rate for HD Resolution Content
To modify the HD Resolution Content threshold line rate:
Sharing Content Using Multiple Content Resolutions Mode
Guidelines for Sharing Contents using Multiple Content Resolutions
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Enabling Multiple Content Resolutions for Content Sharing
To enable Multiple Content Resolutions:
Sending Content to Legacy Endpoints (AVC Only)
Guidelines for Sending Content to Legacy Endpoints
Content Display on Legacy Endpoints
Interoperability with Polycom CMA and RealPresence DMA System
Enabling the Send Content to Legacy Endpoints Option
Changing the Default Layout for Displaying Content on Legacy Endpoints
To modify System Flags:
Sending Content to Legacy Endpoints in Telepresence Mode
Exclusive Content Mode
Guidelines for Sharing Content in Exclusive Content Mode
Stopping a Content Session
To end the current Content session:
Content Broadcast Control
Guidelines for Controlling Content Broadcast
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To cancel token ownership:
Forcing Other Content Capabilities
Content Sharing via the Polycom CCS Plug-in for Microsoft Lync Clients
Managing Noisy Content Connections
Content Display Flags
Implementing Media Encryption for Secured Conferencing
Media Encryption Guidelines
Mixing Encrypted and Non-encrypted Endpoints in one Conference
Direct Connection to the Conference
* System Flag = FORCE_ENCRYPTION_FOR_UNDEFINED_PARTICIPANT_IN_WHEN_AVAILABLE_MODE
Connection to the Entry Queue
* System Flag = FORCE_ENCRYPTION_FOR_UNDEFINED_PARTICIPANT_IN_WHEN_AVAILABLE_MODE
Moving from the Entry Queue to Conferences or Between Conferences
* System Flag = FORCE_ENCRYPTION_FOR_UNDEFINED_PARTICIPANT_IN_WHEN_AVAILABLE_MODE
Recording Link Encryption
Enabling Media Encryption for a Conference
Setting the Encryption Flags
To modify the Encryption flags:
Enabling Encryption in the Profile
To enable encryption at the conference level:
Enabling Encryption at the Participant Level
To enable encryption at the participant level:
Monitoring the Encryption Status
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Setting Conferences for Telepresence Mode (AVC CP)
Collaboration Server Telepresence Mode Guidelines
System Level
Conference Level
Automatic Detection of Immersive Telepresence (ITP) Sites
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RPX and OTX Video Layouts
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Room Switch Telepresence Layouts
Telepresence Display Decision Matrix
Guidelines for Managing the Room Switch Telepresence Layouts by the MCU
Sending Content to Legacy Endpoints in Telepresence
Guidelines for Sending Content to Legacy Endpoints in Telepresence
Content Display on Legacy Endpoints in Telepresence Conferences
Enabling Telepresence Mode
To enable Telepresence in a new or existing Conference Profile:
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Monitoring Telepresence Mode
Monitoring Ongoing Conferences
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Creating Multiple Cascade Links Between Telepresence Conferences
Guidelines for Creating Multiple Cascading Links between Conferences
Enabling and Using Multiple Cascade Links
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Creating a Link Participant
Link Participant in the Dial Out RMX
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Participant Link in the Dial In RMX
Participant Link is un-defined
Participant Link is a defined
Monitoring Multiple Cascade Links
Disconnection Causes
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Additional Conferencing Information
Video Preview (AVC Participants Only)
Video Preview Guidelines
Workstation Requirements to Display Video Preview
Testing your Workstation
To ensure that your workstation can display the video preview window:
Previewing the Participant Video
To preview the participant video:
Auto Scan and Customized Polling in Video Layout (CP Conferences Only)
Guidelines for Using Auto Scan and Customized Polling
Enabling the Auto Scan and Customized Polling (CP Only Conferences)
Enabling the Auto Scan
To enable Auto Scan:
Customized Polling
To define the scanning order in the Customized Polling tab:
Packet Loss Compensation (LPR and DBA) AVC CP
Packet Loss
Causes of Packet Loss
Effects of Packet Loss on Conferences
Lost Packet Recovery
Lost Packet Recovery Guidelines
Enabling Lost Packet Recovery
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Network Quality Indication (AVC Endpoints)
Network Quality Levels
Indication Threshold Values
Guidelines for Displaying the Network Quality icons
Customizing Network Quality Icon Display
For more information see the Manually Adding and Deleting System Flags.
Lecture Mode (AVC CP Only)
Enabling Lecture Mode
Selecting the Conference Lecturer
To select the lecturer and enable the Lecture Mode while starting the conference:
To select the lecturer and enable the Lecture Mode during the ongoing conference:
Enabling the Automatic Switching
Lecture Mode Monitoring
To control the Lecture Mode during an Ongoing Conference:
Restricting Content Broadcast to Lecturer
When enabled, the following rules apply:
Muting Participants Except the Lecturer (AVC CP Only)
Guidelines for Muting all the Participants Except the Lecturer
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Audio Algorithm Support
Audio Algorithm Support Guidelines
SIP Encryption
Mono
Stereo
Audio algorithms supported for ISDN (Collaboration Server 1500/2000/4000 only)
Monitoring Participant Audio Properties
To view the participants properties during a conference:
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Automatic Muting of Noisy Endpoints (AVC Endpoints)
Guidelines for Automatically Muting Noisy Endpoints
Enabling or Disabling the Automatic Muting of Noisy Endpoints
Enabling or Disabling the Automatic Muting of Noisy Endpoints at the Conference Level
To disable/enable the automatic muting of noisy endpoints in the Conference Profile:
Enabling or Disabling the Automatic Muting of Noisy Endpoints at the MCU Level
To modify the system flag setting:
Permanent Conference
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Closed Captions (AVC Endpoints)
Closed Captions Guidelines
Enabling Closed Captions
To change the flag value:
Defining Cascading Conferences
Cascading Link Properties
Setting the Video Layout in Cascading conferences (CP and mixed CP and SVC)
Guidelines for Setting the Video Layout in Cascading Conferences
Flags Controlling Cascading Layouts
DTMF Forwarding
Play Tone Upon Cascading Link Connection
Possible Cascading Topologies
Basic Cascading
Basic Cascading using IP Cascaded Link
Dialing Directly to a Conference
Dialing to an Entry Queue
Automatic Identification of the Cascading Link
Basic Cascading using ISDN Cascaded Link
Network Topologies Enabling Content Sharing Over ISDN Cascaded Links
Gateway to Gateway Calls via ISDN Cascading Link
Gateway to MCU Calls via ISDN Cascading Link
MCU to MCU Calls via ISDN Cascading Link
Collaboration Server Configuration Enabling ISDN Cascading Links
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Suppression of DTMF Forwarding
System Flag Settings
Star Cascading Topology
Master-Slave Cascading
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Creating a Cascade Enabled Dial-out/Dial-in Participant Link
To define the dial-out cascade participant link:
4Click the Advanced tab.
To define a Dial-in Participant as the cascade link:
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Cascading via Entry Queue
Enabling Cascading
Creating the Cascade-enabled Entry Queue
To Define a Cascade-Enabled Entry Queue:
Creating the Dial-out Cascaded Link
To define the Dial-out Cascaded Link:
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Enabling Cascaded Conferences without Password
To enable cascaded links to connect without a password:
Monitoring Star Cascaded Conferences
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Cascading Conferences - H.239-enabled MIH Topology
MIH Cascading Levels
Cascading Topologies
MIH Cascading Guidelines in CP Licensing
Master - Slave Conferences
Video Session Mode, Line Rate and Video Settings
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MGC to Collaboration Server Cascading
Method I
Method II
Depending on the dialing direction, the following procedures must be performed:
Setting Flags on the Collaboration Server
To modify the flags:
Setting Flags in the MGC
To modify the flags:
Method II - Defining the Cascading Entry Queue in the MGC
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Defining the Cascading Conferences
Defining the Dial-out Participant on the Collaboration Server
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Meeting Rooms
Meeting Rooms List
To list Meeting Rooms:
The Meeting Room List columns include:
Meeting Room Toolbar & Right-click Menu
The Meeting Room toolbar and right-click menus provide the following functionality:
Creating a New Meeting Room
To create a new meeting room:
Entry Queues, Ad Hoc Conferences and SIP Factories
Entry Queues
Default Entry Queue properties
Defining a New Entry Queue
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Listing Entry Queues
To view the list of Entry Queues:
Modifying the EQ Properties
To modify the EQ:
Transit Entry Queue
Setting a Transit Entry Queue
To designate an Entry Queue as Transit Entry Queue:
To cancel the Transit Entry Queue setting:
IVR Provider Entry Queue (Shared Number Dialing)
Call Flow
Guidelines for setting the Entry Queue as IVR Provider
Configuring the Collaboration Server as IVR Provider
Entry Queue IVR Service
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Using External IVR Services via the MCCF-IVR Package
Call Flows
Call Flow for Standalone SIP Endpoints
Call Flow for Standalone TIP Endpoints
Call Flow for TIP Endpoints from a Polycom ITP System
Guidelines for Using External IVR Services via the MCCF-IVR Package
Configuring the MCU to Support External IVR Services via the MCCF-IVR
Configuring the Entry Queue to Use External IVR Services
To configure the Entry Queue for External IVR Services:
SIP Factories
Creating SIP Factories
To create a new SIP Factory:
SIP Registration & Presence for Entry Queues and SIP Factories with SIP Servers
Guidelines for registering Entry Queues and SIP Factories with SIP Servers
Monitoring Registration Status
Ad Hoc Conferencing
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Address Book
Viewing the Address Book
Displaying and Hiding the Group Members in the Navigation Pane
To expand the group to view the group members:
To move up to the next level and view the members in the upper level:
To collapse a group:
Participants List Pane Information
Displaying and Hiding the Address Book
Adding Participants from the Address Book to
Adding Individual Participants from the Address Book to Conferences
To add a participant to a new conference or an ongoing conference:
Adding a Group from the Address Book to Conferences
To add a group to a new conference or an ongoing conference:
Participant Groups
Managing Groups in the Address Book
To manage the groups in the Address Book:
To drag a group from a location in the address book to another location:
Managing the Address Book
Adding a Participant to the Address Book
Adding a New participant to the Address Book Directly
To add a new participant to the Address Book:
3Define the following fields:
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5Define the following Advanced parameters:
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Substituting E.164 Number in Dial String
Guidelines for Substituting E.164 Number in Dial String
Adding a Participant from an Ongoing Conference to the Address Book
To add a participant from the conference to the Address Book:
Modifying Participants in the Address Book
To modify participant properties in the Address Book:
Deleting Participants from the Address Book
To delete participants from the Address Book:
Copying or Moving a Participant
To copy or move a participant to another group:
To drag a participant from an address book group to another group:
Searching the Address Book
To search for participants or groups in the current selected level:
Filtering the Address Book
Filtering Address Book Data Using a Predefined Pattern
To filter the data in an address book group:
Filtering Address Book Data Using a Custom Pattern
To filter the data in an address book group:
Clearing the Filter
To clear the filter and display all entries:
Obtaining the Display Name from the Address Book
Guidelines for Obtaining the Display Name from the Address Book
Enabling and Disabling the Obtain Display Name from Address Book Feature
To enable or disable the Obtain Display Name from Address Book option:
Importing and Exporting Address Books
Exporting an Address Book
To Export an Address Book:
Importing an Address Book
To Import and Address Book:
Upgrading and Downgrading Considerations (Collaboration Server 1500/2000/4000 only)
Collaboration Server Side
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Scheduling Reservations
Guidelines for Scheduling Reservations
System
Resources
Reservations
Using the Reservation Calendar
To open the Reservation Calendar:
In the RMX Management pane, click the Reservation Calendar button ( ).
Toolbar Buttons
The toolbar buttons functions are described in the table below.
Reservations Views
Week View
Day View
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To return to Calendar View:
Scheduling Conferences Using the Reservation Calendar
Creating a New Reservation
Method I To create a reservation with default duration of 1 hour:
Method II To create a reservation with default duration of hour:
Method III To interactively define the duration:
To create a new reservation:
The New Reservation General tab dialog box opens.
4 Click the Schedule tab.
5Adjust the new reservations schedule by modifying the fields as described in the table below.
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Managing Reservations
Viewing and Modifying Reservations
Using the Week and Day views of the Reservations Calendar
To move the Reservation to another time slot:
To change the Reservations Start time:
To change the Reservations End time:
To View or Modify Reservations using the Reservation Properties dialog box:
Adjusting the Start Times of all Reservations
Deleting Reservations
To delete a single reservation:
To delete all recurrences of a reservation:
Searching for Reservations using Quick Search
To search for reservations:
To clear the search and display all reservations:
Operator Assistance & Participant Move
Operator Conferences
Operator Conference Guidelines
Defining the Components Enabling Operator Assistance
Defining a Conference IVR Service with Operator Assistance Options
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Defining an Entry Queue IVR Service with Operator Assistance Options
Defining a Conference Profile for an Operator Conference
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Starting an Ongoing Operator Conference
To start a conference from the Conference pane:
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Saving an Operator Conference to a Template
To save an ongoing Operator conference as a template:
Starting an Operator Conference from a Template
To start an ongoing Operator conference from an Operator Template:
Monitoring Operator Conferences and Participants Requiring Assistance
Requesting Help
Participant Alerts List
Audible Alarms
Using Audible Alarms
Moving Participants Between Conferences
Move Guidelines
Moving Participants Options
Moving a Participant Interactively
Conference Templates
Using Conference Templates
Toolbar Buttons
Creating a New Conference Template
Creating a new Conference Template from Scratch
To create a new Conference Template:
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Starting an Ongoing Conference From a Template
To start an ongoing conference from a Template:
Starting an Operator Conference from a Template (AVC Conferencing)
To start an ongoing Operator conference from an Operator Template:
Scheduling a Reservation From a Conference Template
To schedule a Reservation from a Conference Template:
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Deleting a Conference Template
To delete Conference Templates:
Exporting and Importing Conference Templates
Exporting Conference Templates
Exporting All Conference Templates from an MCU
To export all Conference Templates from an MCU:
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Exporting Selected Conference Templates
To export selected Conference Templates:
Importing Conference Templates
To import Conference Templates:
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Setting up the Calendaring Solution
The following steps are performed to set up the Calendaring solution:
To configure the Collaboration Servers Exchange Integration Configuration:
Option 1 - Using default Exchange Server settings
bClick OK.
Option 2 - Using an alternate Primary SMTP Mailbox
aDefine the following fields:
bClick OK.
Option 3 - Using modified Exchange Server settings
Calendaring Guidelines
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Creating and Connecting to a Conference
Creating a Conference
Connecting to a Conference
Collaboration Server Standalone Deployment
Collaboration Server and Polycom RealPresence DMA System Deployment
Polycom Solution Support
Conference and Participant Monitoring
General Monitoring
Conference Level Monitoring
Viewing the Properties of Ongoing CP and Mixed CP and SVC
To view the parameters of an ongoing CP conference:
The following information is displayed in the General tab:
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2Click the Advanced tab. The Conference Properties - Advanced dialog box opens.
3The following information is displayed in the Advanced tab:
4Click the Gathering Settings tab. The Conference Properties - Gathering Settings dialog box opens.
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6Click the Video Settings tab to list the video parameters.
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The Conference Properties - General dialog box with the General tab opens.
2The following information is displayed in the General tab:
3Click the Advanced tab.
The Conference Properties - Advanced dialog box opens.
4The following information is displayed in the Advanced tab:
5Click the Video Quality tab. The Conference Properties - Video Quality dialog box opens.
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Requesting Help
Request to Speak
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Participant Alerts List
Participant Level Monitoring
Viewing the Properties of Participants
To view the participant Properties:
Monitoring IP Participants
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3Click on the Channel Status tab to view the status of the various channels.
The following parameters are displayed:
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In the Channel Status - Advanced tab, channels can be selected for viewing additional information:
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5 For H.323 AVC-based participants only - Click the Gatekeeper Status tab to view its parameters.
Monitoring SIP BFCP Content
Detecting SIP Endpoint Disconnection
Configuring the System Flag
Monitoring ISDN/PSTN Participants
To view the participant properties during a conference:
1In the Participants list, right click the desired participant and select Participant Properties.
The Participant Properties - Media Sources dialog box is displayed.
2Click the H.221 tab to view additional information that can help to resolve connection issues.
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The Connected Media and Channels Used fields of an Audio Only participant are displayed as follows:
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Recording Conferences
Creating Multiple Virtual Recording Rooms on the RSS
Configuring the Collaboration Server to Enable Recording
Defining the Recording Link
To define a Recording Link:
Enabling the Recording Features in a Conference IVR Service
To modify the default recording settings for an existing Conference IVR Service:
Enabling the Recording in the Conference Profile
To enable recording for a conference:
Recording Link Encryption
Recording Link Encryption Guidelines:
Recording Link Encryption Flag Setting
Recording Link Settings
Managing the Recording Process
Recording Link Layout
Using the Collaboration Server Web Client to Manage the Recording Process
To manage the recording process using the right-click menu:
To manage the recording process using the Conference toolbar:
Using DTMF Codes to Manage the Recording Process
Conference Recording with Codian IP VCR
To record a conference running on the Collaboration Server using Codian recorder:
Monitoring the recording participant
Users, Connections, and Notes
Collaboration Server Users
User Types
Listing Users
Adding a New User
To add a new user to the system:
Deleting a User
Changing a Users Password
To change a users password:
Disabling a User
To disable a user:
Enabling a User
To enable a user:
Renaming a User
To rename a user:
Machine Account
Guidelines for defining a machine account
Monitoring
Active Directory
Connections
Viewing the Connections List
To list the users who are currently connected to the MCU:
Notes
Using Notes
To create a note:
To open or edit a note:
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IP Network Services
Collaboration Server IP Network Services Overview
Management Network (Primary)
Default IP Service (Conferencing Service)
Using IPv6 Networking Addresses for Collaboration Server Internal and External Entities
IPv6 Addressing Guidelines
Modifying the Management Network
To view or modify the Management Network Service:
3Modify the following fields:
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4Click the Routers tab.
5Modify the following fields:
6Click the DNS tab.
7Modify the following fields:
8Click the Security tab.
9Modify the following fields:
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Modifying the Default IP Network Service
To view or modify the Default IP Service:
3Modify the following fields:
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8To view or modify the gatekeeper parameters, click the Gatekeeper tab.
9 Modify the following fields:
10 To view or modify the ports values, click the Ports tab.
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12 If required, click the QoS tab.
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14 Click the SIP Servers tab.
15 Modify the following fields:
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17 Modify the following fields:
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Ethernet Settings
To modify the automatic LAN port configuration:
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3Click OK.
IP Network Monitoring
To monitor signaling status:
3Click the H.323 tab.
The H.323 tab displays the following fields:
4Click the SIP Servers tab.
The SIP Servers tab displays the following fields:
5Click the ICE Servers tab.
The ICE Servers tab displays the following fields:
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LAN Redundancy
Media Redundancy
Media Redundancy on RealPresence Collaboration Server (RMX) 1500
Media Redundancy on RealPresence Collaboration Server (RMX) 2000/4000
Media and Signaling Redundancy on RealPresence Collaboration Server (RMX) 1800
Signaling and Management Redundancy
Signaling and Management Redundancy on RealPresence Collaboration Server (RMX) 1500
Signaling and Management Redundancy on RealPresence Collaboration Server (RMX) 4000
Management Redundancy on RealPresence Collaboration Server (RMX) 1800
Configuration Requirements
RealPresence Collaboration Server (RMX) 1500
RealPresence Collaboration Server 1800
RealPresence Collaboration Server (RMX) 2000
RealPresence Collaboration Server (RMX) 4000
Hardware Monitor Indications
Network Traffic Control
SIP Proxy Failover With Polycom Distributed Media Application (DMA) 7000
RealPresence Collaboration Server (RMX) Network Port Usage
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Defining ISDN/PSTN Network Services
IISDN/PSTN Network Services Overview
Supported Capabilities and Conferencing Features:
Non Supported Capabilities and Conferencing Features:
Adding/Modifying ISDN/PSTN Network Services
Obtaining ISDN/PSTN required information
To Add an ISDN/PSTN Network Service:
The Fast Configuration Wizard sequence begins with the ISDN/PSTN dialog box:
3Define the following parameters:
4Click Next.
The PRI Settings dialog box is displayed:
5Define the following parameters:
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Modifying an ISDN/PSTN Network Service
To Modify an ISDN/PSTN Network Service:
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Network Security
RealPresence Collaboration Server (RMX) 1500/RealPresence Collaboration Server (RMX) 4000
RealPresence Collaboration Server 1800
RealPresence Collaboration Server (RMX) 2000
Multiple Network Services
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Resource Allocation and Capacity
First Time Installation and Configuration
Upgrading to Multiple Services
Gather Network Equipment and Address Information - IP Network Services Required Information
RealPresence Collaboration Server (RMX) Hardware Installation
RealPresence Collaboration Server (RMX) 4000 Multiple Services Configuration
Connecting the cables to the RTM IP 4000:
Connecting the cables to the RTM LAN:
RealPresence Collaboration Server (RMX) 2000 Multiple Services Configuration
Connecting the cables to the RTM IP:
Connecting the cables to the RTM LAN:
RealPresence Collaboration Server (RMX) 1800 Multiple Services Configuration
Connecting the cables to the RealPresence Collaboration Server 1800:
RealPresence Collaboration Server (RMX) 1500 Multiple Services Configuration
Connecting the cables to the RTM IP 1500:
Collaboration Server Configuration
System Flags and License Settings
IP Network Service Definition
To add new/additional Network Services:
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8Modify the following fields:
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Setting a Network Service as Default
To designate an IP Network Service as the default IP Network Service:
Ethernet Settings
Signaling Host IP Address and MCU Prefix in GK Indications
Conference Profile
Gateway Profiles
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Signaling Monitor
Conferencing
Defining Dial Out Participants
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Resource Report
Port Usage Gauges
NAT (Network Address Translation) Traversal
Deployment Architectures
Remote Connection Using the Internet
Business to Business Connections
FW (Firewall) NAT Keep Alive
To enable and modify FW NAT Keep Alive:
System Configuration in SBC environments
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IVR Services
IVR Services List
To view the IVR Services list:
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IVR Services Toolbar
Adding Languages
To add a language:
Uploading a Message File to the Collaboration Server
To upload messages to the MCU:
Defining a New Conference IVR Service
Defining a New Conference IVR Service
To define a new Conference IVR Service:
3Click the Welcome tab. The New Conference IVR Service - Welcome dialog box opens.
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9Select the various voice messages and options for the chairperson connection.
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The New Conference IVR Service - DTMF Codes dialog box opens.
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Change to Chairperson
Controlling the receipt of in-band and out-of-band DTMF Codes
Entry Queue IVR Service
Defining a New Entry Queue IVR Service
To set up a new Entry Queue IVR Service:
3Fill in the following parameters:
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Setting a Conference IVR Service or Entry Queue IVR Service as the Default Service
To select the default Conference IVR Service:
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Modifying the Conference or Entry Queue IVR Service Properties
To modify the properties of an IVR Service:
Replacing the Music File
Adding a Music File
To replace the Music file:
Creating Audio Prompts and Video Slides
Recording an Audio Message
To define the format settings for audio messages:
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To record a new audio message:
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Creating a Welcome Video Slide
To create a welcome video slide:
Inviting Participants using DTMF
Invite Call Flow
Entering Additional DTMF Codes
Error Handling
Enabling the Invite Participants using DTMF Option
To enable the Invite Participant using DTMF on the Collaboration Server:
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The IVR Services - Video Services tab is displayed.
5Define the following parameters:
6Click the DTMF Codes tab.
Disabling the Invite Participant Option
To disable the Invite Participant option:
External IVR Service Control
IVR Services Support with TIP Protocol
Guidelines for TIP Support with IVR Services
Default IVR Prompts and Messages
The system is shipped with the following audio prompts and messages:
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Volume Control of IVR Messages, Roll Call and Music
To control the volume of IVR music, Roll Call and messages:
IVR Services in TIP-Enabled Conferences
IVR Services in TIP-Enabled Conferences Guidelines
Entry Queue and Virtual Entry Queue Access
Configuring the Conference and Entry Queue IVR Services
Call Detail Record (CDR) Utility
The CDR File Properties
CDR File Formats
Multi-Part CDR Files
Enabling the Multi-Part CDR Option
CDR File Contents
Viewing, Retrieving and Archiving Conference Information
Viewing the Conference Records
To open the CDR utility:
Multi-part CDR File display
Refreshing the CDR List
To refresh the CDR list:
Retrieving and Archiving Conference CDR Records
To retrieve and archive CDR records:
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Gateway Calls
Gateway Functionality
Call Flows
IP Participants
Direct Dialing
Dialing from H.323 Endpoints
Dialing from SIP Endpoints
Gateway IVR Dialing For IP Participants
Dialing from H.323 Endpoints
Dialing from SIP Endpoints
Direct Dialing Using IP Addresses
Dial-out Calls
Dial-in Calls
Enabling or Disabling Direct IP Dialing
Calling a SIP Endpoint in a Remote Domain
ISDN Participants
Dialing via Gateway IVR for ISDN Participants
Dialing from ISDN/PSTN Endpoints
PSTN Dial-in Using GK Prefix
Direct Dial-in to Endpoints or DMA VMR using Automatically Generated Destination Numbers
Calling an IP Endpoint via Gateway
Interoperability with CMA
Configuring the Gateway Components on the Collaboration Server
Defining the IVR Service for Gateway Calls
To define a new Conference IVR Service for gateway calls:
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Defining the Conference Profile for Gateway Calls
To define a Conference Profile for Gateway Sessions:
Defining the Gateway Profile
To define a new Gateway Profile:
System Configuration
Displaying the Connection Information
Enabling PSTN dial-in using GK prefix
Gateway Calls Redialing
Gateway Redial Guidelines
Wrong Destination Number
Wrong Destination Number Time-out
Disconnect on Busy
Disconnect on No Answer
Disconnect on Wrong Number
Monitoring Ongoing Gateway Sessions
Connection Indications
Gateway Session Parameters
Connected Participant Parameters
Direct Dialing from ISDN/PSTN Endpoint to IP Endpoint via a Meeting Room
To set up the Meeting Room for direct dialing in:
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Dialing to Polycom RealPresence DMA System
Calling a RealPresence DMA Direct with Automatically Generated Destination Dial Strings
Calling the RealPresence DMA via Gateway IVR
Manual Dial String Entry
Automatic Dial String Generation
PSTN Dial-in Using GK Prefix
Enabling PSTN dial-in using GK prefix
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RMX Manager Application
Installing the RMX Manager Application
Accessing or downloading the RMX Manager Installer
Accessing the RMX Manager Application Installer Directly from the MCU
Downloading the Installation files from Polycom Support Site
Accessing the RMX Manager Installer from the Login screen
Installing the RMX Manager on Your Workstation
Starting the RMX Manager Application
To use the browser:
To use the Windows Start menu:
Connecting to the MCU
To connect the RMX Manager to an MCU:
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RMX Manager Main Screen
MCUs Pane
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MCUs Toolbar
Conferences Pane
Monitoring conferences
Starting a new conference
Collaboration Server Management
List Pane
Status Bar
System Alerts
Participant Alerts
Port Usage Gauges
MCU State
Address Book
Conference Templates
Adding MCUs to the MCUs List
To add a Collaboration Server unit:
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Starting a Conference
Starting a Conference from the Conferences Pane
To start a conference from the Conference pane:
Starting a Reservation
To start a conference from the Reservation Calendar:
Starting an Ongoing Conference or Reservation From a Template
To start an ongoing conference or a reservation from a Template:
Monitoring Conferences
To list participants from several conferences (running on the same or different MCUs):
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Modifying the MCU Properties
To view and/or modify the MCU Properties:
Disconnecting an MCU
To disconnect an MCU:
Removing an MCU from the MCUs Pane
To Remove an MCU from the list:
Changing the RMX Manager Language
To select a language:
Import/Export RMX Manager Configuration
To Export the RMX Manager Configuration:
To Import the RMX Manager Configuration:
Installing RMX Manager in Secure Communication Mode
To install the RMX Manager:
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Using an Internal Certificate Authority
To add the Internal Certificate Authority as a trusted Certificate Authority:
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System Alerts
To view the System Alerts list:
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Participant Alerts
To view the Participants Alerts list:
RMX Time
Altering the clock
To Alter the MCU Time:
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Resource Management
Resource Capacity
MCU Capacities in CP Only Conferencing and SVC Only Conferencing
Resource Usage in AVC CP Conferencing
Resource Usage in SVC Conferencing
MCU Capacities in Mixed CP and SVC Conferencing
Resource Usage in Mixed CP and SVC Conferencing
AVC Conferencing - Video Switching Resource Capacity (Collaboration Server 1500/2000/4000 Only)
Resource Usage in AVC CP Conferencing
AVC Conferencing - Voice
Resource Capacity Modes
Video/Voice Port Configuration - MPMRx
Video/Voice Port Configuration - MPMx
Flexible Resource Capacity Mode
Configuring the Video/Voice Resources
To allocate Voice resources:
Forcing Video Resource Allocation to CIF Resolution
To force CIF resource:
To cancel the forcing of CIF resource:
Resource Reports
Displaying the Resource Report
Resource Report for Collaboration Servers 1500 and 2000/4000 with MPMx media cards
Port Gauges
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Resource Capacities in AVC CP, SVC and Mixed Mode Conferences in MPMx Card Configuration Mode
Resource Capacities in AVC CP, SVC and Mixed Mode Conferences in MPMRx Card Configuration Mode
Collaboration Server 1800 Resource Capacity
Resource Capacity in Non-Mixed Conferences
Resource Capacity in Mixed Conferences
Collaboration Server 2000/4000 Resource Capacity
ISDN/PSTN
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Port Usage Threshold
Setting the Port Usage Threshold
To Set the Port Usage Threshold:
SIP Dial-in Busy Notification
Port Usage Gauges
System Information
To view the System Information properties box:
The System Information dialog box is displayed.
SNMP (Simple Network Management Protocol)
MIBs (Management Information Base)
Traps
MIB Files
Private MIBs
Support for MIB-II Sections
The following table details the MIB-II sections that are supported:
The Alarm-MIB
MIB used to send alarms. When a trap is sent, the Alarm-MIB is used to send it.
H.341-MIB (H.341 H.323)
Unified MIB
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Traps
Status Trap
RMX MIB entities that do not generate traps.
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Defining the SNMP Parameters in the Collaboration Server
To enable SNMP option:
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11 Click the Add button to add a new Manager terminal.
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Hot Backup
Guidelines for Implementing Hot Backup
Enabling Hot Backup
Using Hot Backup Triggers
Guidelines for Configuring the Hot Backup Triggers
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Modifications to the Master MCU Requiring System Reset
To modify the Master MCU configuration:
Audible Alarms
Using Audible Alarms
Audible Alarm Permissions
Stop Repeating Message
To stop the Audible Alarm on the Collaboration Server Client or RMX Manager:
Configuring the Audible Alarms
User Customization
To Customize the Audio Alert on the Collaboration Server Client or RMX Manager:
Replacing the Audible Alarm File
To replace the Audio file on the Collaboration Server Client or RMX Manager:
Multilingual Setting
Customizing the Multilingual Setting
To customize the Multilingual Setting:
Banner Display and Customization
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Non-Modifiable Banner Text
Sample 1 Banner
Sample 2 Banner
Sample 3 Banner
Sample 4 Banner
Customizing Banners
To customize the banners:
2Customize the banners by modifying the following fields:
3Click the OK button.
Banner Display
Login Screen Banner
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Software Management
Backup and Restore Guidelines
Using Software Management
To backup configuration files:
To restore configuration files:
To download MCU software files:
Ping the Collaboration Server
Using Ping
To Ping a network entity from the Collaboration Server:
Notification Settings
To configure the notifications:
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Logger Diagnostic Files
To access the Logger Diagnostic Files:
To Retrieve the Logger Files:
Viewing the Logger Files:
Information Collector
Standard Security Mode
Ultra Secure Mode
Network Intrusion Detection System (NIDS)
Using the Information Collector
Step 1: Creating the Information Collector Compressed File
To create the compressed file:
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Step 2: Saving the Compressed File
Step 3: Viewing the Compressed File
To view the compressed file:
Auditor
Auditor Files
Retrieving Auditor Files
To access Auditor Files:
To retrieve files for storage on a workstation:
Auditor File Viewer
The following fields are displayed for each event:
To open an auditor event file stored on the workstation:
Audit Events
Alerts and Faults
Alerts and Faults that are recorded by the Auditor.
Transactions
Transactions that are recorded by the Auditor.
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ActiveX Bypass
Installing ActiveX
To install ActiveX components on all workstations in the network:
Resetting the Collaboration Server
To reset the RMX:
System Configuration Flags
Modifying System Flags
To modify system flags:
4In the New Value field, enter the flags new value.
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Manually Adding and Deleting System Flags
To add a flag:
1In the System Flags dialog box, click the New Flag button. The New Flag dialog box is displayed.
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Manually Adding Flags to the CS_MODULE_PARAMETERS Tab
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Deleting a Flag
To delete a flag:
Auto Layout Configuration
Customizing the Default Auto Layout
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Example:
LEGACY_EP_CONTENT_DEFAULT_LAYOUT Flag Values
CS_ENABLE_EPC Flag
Automatic Password Generation Flags
Enabling the Automatic Generation of Passwords
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Flags Specific to Maximum Security Environments - Ultra Secure Mode
Ultra Secure Mode Flag
Ultra Secure Mode
Enabling Ultra Secure Mode
ULTRA_SECURE_MODE System Flag
To modify the ULTRA_SECURE_MODE System flag value:
3In the New Value field, enter the flags new value - YES or NO.
4Click OK to close the Update Flag dialog box. 5Click OK to close the System Flags dialog box.
System Flags affected by Ultra Secure Mode
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Certificate Management
(PKI) Public Key Infrastructure
Adding Certificates to the Certificate Repository
To access the Certification Repository:
Trusted Certificates
To add a certificate to the repository:
Option. Paste Certificate and Send Certificate
Option. Send Certificate File
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Personal Certificates
To add a Personal Certificate to the Certificate Repository:
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Certificate Validation
CRL (Certificate Revocation List)
Adding a CRL
To add a CRL to the repository:
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Removing a CRL
To remove a CRL:
Certificate Revocation
Revocation Method
Self-signed Certificate
Self-signed Certificate Creation
SIP TCP Keep-Alive
Keep Alive Frequency
User and Connection Management
Managing system users includes:
Managing the user login process includes:
Controlling the user sessions includes:
Managing the System Users
Managing the User Login Process
Implementing Strong Passwords
Password Character Composition
Password Length
Implementing Password Re-Use / History Rules
Defining Password Aging
Maximum Repeating Characters
Defining Password Change Frequency
Forcing Password Change
Temporary User Lockout
User Lockout
User Login Record
Controlling User Sessions
Management Sessions per System
Sessions per User
Connection Timeout
Session Timeout
Banner Display and Customization
Guidelines for Customizing the Login Page Banner
Non-Modifiable Banner Text
Sample 1 Banner
Sample 2 Banner
Sample 3 Banner
Sample 4 Banner
Customizing Banners
To customize the banners:
3Click the OK button.
Banner Display
Login Screen Banner
Main Screen Banner
Securing an External Database
MS Active Directory Integration
Directory and Database Options
Ultra Secure Mode
Internal Collaboration Server database and Active Directory
Standard Security Mode
Enabling Active Directory Integration
To configure Directory Services:
The Directory Services - Configuration dialog box is displayed.
2Modify the following fields.
3Click the Role Mapping tab.
Restoring the RealPresence Collaboration Server (RMX) 1500/2000/4000 Using the USB Port
MLPP (Multi Level Precedence and Preemption)
Enabling Precedence
SIP Message
Dial-in calls
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Configuring and Modifying Precedence Domains and DSCP Values
To configure Precedence Settings:
System Flags
Monitoring Precedence Level
IEEE 802.1X Authentication
Certificate Repository
Enabling and Configuring 802.1X Authentication
System Flags
Disabling 802.1X Authentication
Ethernet Monitoring
White List Access
Enabling, Disabling and Modifying the White List
To enable, disable, view or modify the White List:
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Alternative Network Address Types (ANAT)
BFCP Over UDP AS-SIP Content
Enabling AS-SIP Content
Internet Control Message Protocol (ICMP)
System Flag: ENABLE_ACCEPTING_ICMP_REDIRECT
System Flag: ENABLE_SENDING_ICMP_DESTINATION_UNREACHABLE
Modifying the flag values
Password Encryption
Upgrade / Downgrade Guidelines
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Non-hashed Passwords
Self-signed Certificate Creation
Media Encryption and Authentication
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Collaboration Server Hardware Monitoring
Viewing the Status of the Hardware Components
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HW Monitor Pane Toolbar
The following buttons appear in the tool bar of the Hardware Monitor:
Viewing the Properties of RealPresence Collaboration Server (RMX) 1500 Hardware Components
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To View the Supporting Hardware Components Properties:
Backplane Properties:
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LAN 1, LAN 2, LAN 3 Properties:
Viewing the Properties of RealPresence Collaboration Server 1800 Hardware Components
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To view the resource usage on a DSP card:
DSP Chip Info
To view the supporting hardware components properties:
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LAN 1 and LAN 2, Properties:
Resetting the RMX 1800 DSP cards
To reset a DSP card:
Temperature Thresholds
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The following information is displayed:
To View the Supporting Hardware Components Properties:
The Collaboration Server units RTM IP properties provides the following information:
Backplane Properties:
The Collaboration Server units backplane properties provides the following information:
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LAN 0, LAN 1, LAN 2 Properties:
Viewing the Properties of RealPresence Collaboration Server (RMX) 4000 Hardware Components
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The following information is displayed:
To View the Supporting Hardware Components Properties:
The Collaboration Server units RTM IP 4000 properties provides the following information:
The Collaboration Server units backplane properties provides the following information:
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LAN 0, LAN 1, LAN 2 Properties:
Diagnostic Mode (RealPresence Collaboration Server (RMX) 1500/2000/4000)
Connecting to the Shelf Management Server:
Performing Basic Mode Diagnostics
To run Basic Mode Diagnostics on a Hardware Component:
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Performing Advanced Mode Diagnostics
To run Advanced Mode Diagnostics on a Hardware Component:
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Diagnostics Monitoring
MCU Monitor
Cards Monitor
Error Buffer
Temperature Thresholds
Collaboration Server RTM-IP 1500/RTM-IP/RTM IP 4000 Card Properties
To view the Collaboration Server RTM-IP 1500/RTM-IP/RTM IP 4000 Properties:
CNTL Card Properties
To view the Collaboration Server CTNL Properties:
MPMx Card Properties
To view the MPMx Properties:
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Appendix A - Disconnection Causes
IP Disconnection Causes
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ISDN Disconnection Causes
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Appendix B - Active Alarms
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Appendix C - CDR Fields, Unformatted File
The Conference Summary Record
Event Records
Standard Event Record Fields
Event Types
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Event Specific Fields
The following tables describe the fields which are specific to each type of event.
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Disconnection Cause Values
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MGC Manager Events that are not Supported by the Collaboration Server
Appendix D - Ad Hoc Conferencing and External Database Authentication
Ad Hoc Conferencing without Authentication
A conference is started using one of the following method:
Ad Hoc Conferencing with Authentication
Entry Queue Level - Conference Initiation Validation with an External Database Application
Conference Access with External Database Authentication
Conference Access Validation - All Participants (Always)
Conference Access Validation - Chairperson Only (Upon Request)
System Settings for Ad Hoc Conferencing and External Database Authentication
Ad Hoc Settings
Authentication Settings
MCU Configuration to Communicate with an External Database Application
To set the System Configuration flags:
Enabling External Database Validation for Starting New Ongoing Conferences
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Appendix E - Participant Properties Advanced Channel Information
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Appendix F- Secure Communication Mode
Certificate Configuration and Management
Certificate Template Requirements
Certificate Requirements
Secure Mode
Switching to Secure Mode
Purchasing and Installing a Certificate
Creating/Modifying System Flags
Enabling Secure Communication Mode
To enable secure communications mode:
Alternate Management Network
Restoring Defaults
Appendix G - Configuring Direct Connections to the Collaboration Server
Management Network (Primary)
Alternate Management Network
Configuring the Workstation
To modify the workstations IP addresses:
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Connecting to the Management Network
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Connecting to the Alternate Management Network
To connect to the Alternate Management Network:
Connecting to the Collaboration Server via Modem
Procedure 1: Install the RMX Manager
Procedure 2: Configure the Modem
Configure the modem as follows:
Procedure 3: Create a Dial-up Connection
To create a dial-up connection:
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Procedure 4: Connect to the Collaboration Server
Appendix H - Integration Into Microsoft Environments
Overview
Conferencing Entities Presence
Multiple Networks
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Interactive Connectivity Establishment (ICE)
ICE Guidelines
Connecting to the Collaboration Server in ICE Environment
Dialing Methods
Integrating the Collaboration Server into the Microsoft Office Communications Server Environment
Setting the Matched URI Dialing Method
Office Communications Server side:
Collaboration Server side:
Configuring the Office Communications Server for Collaboration Server Systems
Setting the Trusted Host for Collaboration Server in the Office Communications Server
To set the Collaboration Server as trusted in OCS:
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Setting the Static Route for Collaboration Server in the OCS
To add Collaboration Server to the Routing Roles:
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To set the Collaboration Server as trusted and define Static routes in the Load Balancer Server:
Configuring the Collaboration Server System
Dialing to an Entry Queue, Meeting Room or Conference Using the Matched URI Method
To dial in directly to a conference or Entry Queue:
Setting the Numerical Dialing Method
Setting the Numerical Dialing for Collaboration Server Meeting Rooms
OCS side:
Collaboration Server side:
Optional. Removing the Collaboration Server from the Host Authorization List
To remove the definition of the Collaboration Server as trusted host from the Front End Properties:
Configuring the Collaboration Server as a Routable Gateway
To set up the Collaboration Server/DMA as a Voice Gateway:
Establishing a Voice Route to the Collaboration Server Voice Gateway
To establish the voice route:
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Starting a Conferencing Call from the MOC
Setting Simultaneous Numerical Dialing and Matched URI Routing
To create the TLS certificate in the Office Communications Server:
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Optional. Creating the Certificate Password File (certPassword.txt)
To create the certPassword.txt file:
Supporting Remote and Federated Users in Office Communications Server ICE Environment
Creating an Active Directory Account for the Collaboration Server
To add the Collaboration Server user to the Active Directory:
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Enabling the Collaboration Server User Account for Office Communication Server
To enable the Collaboration Server User Account for Office Communication Server:
Configure the Collaboration Server for ICE dialing
Configuring the Polycom-Microsoft Solution
Call Admission Control (CAC)
FEC Support
Media Over TCP
Network Error Recovery
Configuring the Collaboration Server for Microsoft Integration
Modify the Collaboration Server Management Network Service to Include the DNS Server
To add the definition of the DNS to the Management Network in the Collaboration Server:
Defining a SIP Network Service in the Collaboration Server and Installing the Security Certificate
The Security Certificate
The CSR Method
The PFX Method
Configuring the Collaboration Server IP Network Service
To configure the Collaboration Server IP Network Service:
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CSR Method - Creating the Certificate
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CSR Method - Sending the certificate
PFX Method - Sending the Certificate
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Collaboration Server System Flag Configuration
Enabling the Microsoft Environment
To configure the system flags on the Polycom Collaboration Server system:
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Microsoft RTV Video Protocol Support in CP
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Protocol Forcing
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Threshold HD Flag Settings using the RTV Video Protocol
Sharing Content via the Polycom CSS Plug-in for Lync Clients
Configuring the MCU for Content Sharing via the Polycom CSS Plug-in
Setting the System Flag
Conference Profile Settings
Monitoring the Participant connection
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Enabling the Registration of the Conferencing Entities
Creating an Active Directory Account for the Conferencing Entity
To add the conferencing entity user to the Active Directory:
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Enabling the Conferencing Entity User Account for Office Communication Server or Lync Server
To enable the Conferencing Entity User Account for Office Communication Server:
To enable the Conferencing Entity User Account for Lync Server:
Defining the Microsoft SIP Server in the IP Network Service
Enabling Registration in the Conference Profile
Verifying the Collaboration Server Conferencing Entity Routing Name and Profile
Conferencing Entity List
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Collaboration Server Configuration for CAC Implementation
Conferencing Behavior
Continuous Presence Conferences
Video Switching Conferences
Monitoring Participant Connections
Connecting a Collaboration Server Meeting Room to a Microsoft AV-MCU Conference
To connect to an A/V MCU conference:
Configuring the Collaboration Server for Federated (ICE) Dialing
To configure the Collaboration Server for ICE Dialing:
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Monitoring the Connection to the STUN and Relay Servers in the ICE Environment
Monitoring the Participant Connection in ICE Environment
To view the channel properties of the participant:
The following connection information is displayed:
For a detailed description of ICE Active alarms, see ICE Active Alarms.
Active Alarms and Troubleshooting
Active Alarms
ICE Active Alarms
The following table lists these active alarms:
Troubleshooting
Known Issues
Polycom Solution Support
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Appendix I - Polycom Open Collaboration Network (POCN)
Collaboration With Ciscos Telepresence Interoperability Protocol (TIP)
Deployment Architectures
Single Company Model - Polycom and Cisco Infrastructure
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Company to Company Models Using a Service Provider
Model 1
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Multipoint call via Service Provider - Model 2
Company A
Company B
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Administration
Gatekeepers
Standalone Polycom CMA/DMA System as a Gatekeeper
Neighbored Cisco IOS and Polycom CMA/DMA Gatekeepers
CUCM
Cisco Equipment
CUCM
Polycom Equipment
Configuring the Collaboration Server
Configuring DMA
Configuring CMA
Configuring Endpoints
Configuring Entry Queues and IVR Services
Entry Queue and Virtual Entry Queue Access
Procedure 1: Set the MIN_TIP_COMPATIBILITY_LINE_RATE System Flag
Procedure 2: Configuring Collaboration Server to statically route outbound SIP calls to DMA or CUCM
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Procedure 4: Configuring a TIP Enabled Profile on the Collaboration Server
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Content Sharing Behavior
Polycom Immersive Telepresence Systems (ITP) Version 3.0.3:
Polycom video conferencing endpoints (HDX) Version 3.0.3:
Cisco TelePresence System (CTS) Versions 1.7 / 1.8:
Procedure 5: Configuring an Ad Hoc Entry Queue on the Collaboration Server if DMA is not used
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Collaboration with Microsoft and Cisco
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Administration
DMA
Microsoft Lync Server
CUCM
Solution Interoperability Table
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TIP Layout Support & Resource Usage
Supported TIP Resolutions and Resource Allocation
Supported Resolutions
Resource Allocation
Configuring the Microsoft, Cisco and Polycom Components
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Content Sharing Behavior
Polycom Immersive Telepresence Systems (ITP) Version 3.0.3:
Polycom video conferencing endpoints (HDX) Version 3.0.3:
Cisco TelePresence System (CTS) Versions 1.7 / 1.8:
Encryption
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Resolution Configuration
Endpoints
Operations During Ongoing Conferences
Monitoring
CTS Participants
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Lync Participants (RTV)
Known Limitations
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Appendix J - Restoring Defaults
Standard Restore
Comprehensive Restore
Restoring Factory Defaults
To Restore Factory Default Settings using Administration Tools in the Collaboration Server menu:
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USB Restore
Recovery Operations Performed Using a USB Device
Recovery Options
Comprehensive Restore to Factory Defaults
Performing a Comprehensive Restore to Factory Defaults
To perform a Comprehensive Restore to Factory Defaults:
Step 1: Backup Configuration Files
To backup configuration files:
Step 2: Configure a Workstation for Direct Connection
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Step 3: Connect the RMX to the Workstation
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Step 11: Unplug the USB device.
Step 12: Restart the RMX.
Step 13: Restore the System Configuration From the Backup. To restore configuration files:
Step 14: Restart the RMX.
Emergency CRL (Certificate Revocation List) Update
To perform an Emergency CRL Update procedure:
Step 1: Download and save the updated CRL files from the CA Server.
Step 2: Disable Secure Communications mode
Step 3: Open the Certification Repository.
Step 4: Update the CRL files.
Step 5: Update the repository.
Step 6: Re-connect to the RMX.
Step 7: Re-enable Secured Communications Mode.
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Appendix K - SIP RFC Support
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Appendix L - Homologation for Brazil
H.323 & SIP Protocol Flag Options
H.323 & SIP Flag Settings
Flag name: SIP_TIMERS_SET_INDEX
Flag name: H323_TIMERS_SET_INDEX
Flag name: DISABLE_DUMMY_REGISTRATION