RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide
Polycom®, Inc. 416
Requesting Help
A participant can request help using the appropriate DTMF code from his/her touch tone telephone or the
endpoint’s DTMF input device. The participant can request Individual Assistance (default DTMF code *0) or
Conference Assistance (default DTMF code 00).
Participants in Entry Queues who failed to enter the correct destination conference ID or the conference
password will wait for operator assistance (provided that an Operator conference is active).
When requiring or requesting operator assistance, the Collaboration Server management application
displays the following:
●The participant’s connection Status changes, reflecting the help request. For details, see Participants
List Status Column Icons and Indications.
●The conference status changes and it is displayed with the exclamation point icon and the status
Awaiting Operator.
●The appropriate voice message is played to the relevant participants indicating that assistance will
be provided shortly.
The following icons and statuses are displayed in the Participant Status column:
When the Operator moves the participant to the Operator conference for individual assistance the
participant Status indications are cleared.
Request to Speak
Participants that were muted by the conference organizer/system operator can indicate that they want to be
unmuted by entering the appropriate DTMF code.
An icon is displayed in the Role column of the Participants list for 30 seconds.
Participants List Status Column Icons and Indications
Icon Status indication Description
Awaiting Individual Assistance The participant has requested the operator’s assistance for
himself/herself.
Awaiting Conference
Assistance
The participant has requested the operator’s assistance for the
conference. Usually this means that the operator is requested to
join the conference.