Polycom 4000, (RMX) 1500, 1800, 2000 Defining a New Entry Queue

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide
Polycom®, Inc. 287
To enable ISDN/PSTN participants to dial in to the Entry Queue, an ISDN/PSTN dial-in number must be
assigned to the Entry Queue. Up to two dial-in numbers can be assigned to each Entry Queue. The dial-in
numbers must be allocated from the dial-in number range defined in the ISDN/PSTN Network Service. You
can allocate the two dial-in numbers from the same ISDN/PSTN Network Service or from two different
ISDN/PSTN Network Services. The dial-in number must be communicated to the ISDN or PSTN dial-in
participants.
The Entry Queue can also be used as part of the Gateway to Polycom® RealPresence DMA solution for
connecting Audio only PSTN, ISDN, SIP and H.323 endpoints to RealPresence DMA™ system.
For more information, see Dialing to Polycom® RealPresence DMA System.
Default Entry Queue properties
The system is shipped with a default Entry Queue whose properties are shown in the following table.
Defining a New Entry Queue
You can modify the properties of the default Entry Queue and define additional Entry Queues to suit different
conferencing requirements.
Collaboration Server 1800 does not support:
•ISDN connections
•Video Switching Conferencing Mode
Default Entry Queue Properties
Parameter Value
Display Name DefaultEQ
The user can change the name if required.
Routing Name DefaultEQ
The default Routing Name cannot be changed.
ID 1000
Profile name Factory_Video_Profile. Profile Bit Rate is set to 384 Kbps.
Entry Queue Service Entry Queue IVR Service. This is default Entry Queue IVR Service shipped with the
system and includes default voice messages and prompts in English.
Ad Hoc Enabled
Cascade None (Disabled)
Enable ISDN/PSTN
Access
Disabled. You can modify the properties of this Entry Queue to enable ISDN/PSTN
participants to dial-in to a conference. Up to two dial-in numbers can be assigned.