RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide
Polycom®, Inc. 731
4Click the Retrieve Files button.
The log files (in *.txt format) are saved to the defined directory and a confirmation caption box is
displayed indicating a successful retrieval of the log files.

Viewing the Logger Files:

To analyze the log files generated by the system, open the retrieved *.txt files in any text editor application,
i.e. Notepad, Textpad or MS Word.
1Using Windows Explorer, browse to the directory containing the retrieved log files.
2Use any text editor application to open the log file(s).
Information Collector

Standard Security Mode

The Information Collector comprehensively attains all information from all the MCU internal entities for data
analysis. That data, stored in a central repository, is logged from the following system components:
•System Log Files •Full faults
•CDR •Apache logs
•OS (Core dumps, CFG - DNS, DHCP, NTP, kernal state,
event logs
•CFG directory (without IVR)
•Signaling Trace files (H.323 & SIP) •Cards info: HW version, state and status
•Central Signaling logs •SW version number
•Processes internal state and statistics •