Polycom SoundPoint IP 650 Phone User Guide
 Trademark Information
 Changes to This Guide
Following sections are new for this edition
 User Guide for the SoundPoint IP 650 Desktop Phone
 Contents
 Using the Advanced Features of Your Phone
Using the SoundPoint IP Backlit Expansion Module
 Troubleshooting Your Phone
Customizing Your Phone
 Displays Productivity Suite Testing Phone Hardware
 Getting Started with Your Phone
 Features of Your Phone
Features of your SoundPoint IP 650 phone are
Description
 Feature Keys
 Description
 Icon Description
 Using the Navigation Keys
Before You Use Your Phone
To navigate menus and enter data, use these tips
If you want to Then do this
 Registering Your Phone
Information Status
 Using the Polycom Web Configuration Utility
Remotely with the Polycom Web Configuration Utility
You can perform using your phone’s menu system
 Factory default password for a User is
 User Guide for the SoundPoint IP 650 Desktop Phone
 Using the Basic Features of Your Phone
 Placing Calls
 To place a call using the handset
 Answering Calls
 Duration and destination
 Answering When in Another Call
 Ending Calls
Redialing Numbers
 Placing Calls on Hold
 Setting Up Conference Calls
Hosting Conference Calls
Call the first party
 Confrnc soft key again
 Managing Conference Calls
 System administrator
 Adding Parties to Conference Calls
 Press the New Call soft key
Place a call to a new party
After the new party answers, press the Join soft key
All parties in the conference call can now hear each other
 Joining Conferences
Splitting Conference Calls
Ending Conference Calls
 Transferring Calls
After you exit the conference
Information, refer to Hosting Conference Calls on
 Performing a Blind Transfer
 Forwarding Calls
 URL or IP address, refer to Placing Calls on
 Enabling Do Not Disturb
 Assigning Speed Dial Keys
Press again
 Select Contact Directory
 Using Voice Mail
Mail is saved in a centralized location
 Locking and Unlocking the Phone
 About Your User Password
Settings Advanced
Settings Basic Lock Phone
Locking and Unlocking Your Phone
 Your Missed Calls list when you unlock the phone
Calling and Answering from a Locked Phone
Press the Lock soft key
Your phone is locked
 Logging Into Phones
 Passwords are preset at the factory to the numerals
Logging In and Out of a Phone
 To log out of a phone
 Placing Calls from Phones that are in the Logged Out State
 Changing Your User Password
 User Guide for the SoundPoint IP 650 Desktop Phone
 Using the Advanced Features of Your Phone
Using Multiple Call Appearances
 User Guide for the SoundPoint IP 650 Desktop Phone
 Using Text Messaging
Select Features Messages Instant Messages
 Do one of the following Press . Select Instant Messages
Press the Ok soft key
 Using Buddy Lists
Updating Your Presence Settings
Select Features Presence My Status
Do one of the following Press
 Managing Buddies
Buddy status list from your contact directory
 Select Features Presence Buddy Status
Select Features Presence Buddy Status Privacy List
Integrating With Microsoft Live Communications Server
 2010, contact your system administrator
Integrating With Microsoft Lync Server
Audio and video conferences
Your buddy status list
 Recording a Call
 User Guide for the SoundPoint IP 650 Desktop Phone
 Using the Advanced Features of Your Phone
 Recording Calls
This section includes information on
During a call, press the More soft key
 Recording Conferences
 Pausing and Resuming Recording
Press the Pause soft key Appears when you pause recording
 Playing Back a Recorded Call
 Select Features Removable Storage Media Browse Recordings
Browsing Recorded Calls
 Playing Back Recorded Calls
 Answering a Call While Playing Back Recorded Calls
 Broadcasting Messages Using Push-to-Talk and Group Paging
If you were listening to the file through the headset, press
 Push-to-Talk Mode
Sending PTT Broadcasts
 Press the Talk soft key to select a channel to broadcast on
 When you finish your broadcast, do one of the following
Closes and the broadcast ends
Period
Receiving PTT Broadcasts
 Receiving PTT Broadcasts When You’re Not in an Active Call
Receiving PTT Broadcasts During Active Calls
 Ending PTT Broadcasts
 Updating Channel Subscriptions
 Group Paging Mode
Sending Pages
To send a page, press the Paging soft key
 Receiving Pages
 Receiving Pages When You’re Not in an Active Call
Receiving Pages During Active Calls
 Default paging group
Handset or press the Headset key, you’ll hear a dial tone
 Accessing Features with Your Login Credentials
 Updating Your Phone’s Configuration
Restarting Your Phone
 To restart the phone
 Using the SoundPoint IP Backlit Expansion Module
 Connecting the SoundPoint IP Backlit Expansion Module
 Features of the SoundPoint IP Backlit Expansion Module
Features of the SoundPoint IP Backlit Expansion Module are
 Adjusting the Display Contrast
Adjusting the Backlight Intensity
 Answering Calls
 To assign a new speed dial key
 Using the Busy Lamp Field
 User Guide for the SoundPoint IP 650 Desktop Phone
 Configuring Basic Settings
Changing the Appearance of the Time and Date
 Changing the Display Contrast
 Select Settings Basic Contrast
Changing the Backlight Intensity
 Select Backlight Idle Intensity
Select Maximum Intensity
 Changing the Backlight Timeout
Enabling Headset Memory Mode
Select Settings Basic Backlight Timeout
 Selecting the Correct Headset for Electronic Hookswitch
Select Settings Basic Preferences Headset Analog Headset
 Select Settings Basic Ring Type
Selecting the Ring Type
 Select Settings Basic Preferences Audible Ringer
Changing the Audible Ringer
Changing the Language
SoundPoint IP 650 phone supports many languages
 Select Settings Basic Preferences Language
Changing the Graphic Display Background
 Select Settings Basic Preferences Background
Scroll to highlight the background you want
Select Background Prioritize Background
 Select Settings Basic Preferences Label Color
Changing the Soft Key Label Color
 Adjusting the Volume
Managing Call Lists
Muting the Microphone
Adding Contacts
 Select Contact Directory
 Do one of the following steps Press
 Editing Contacts
Deleting Contacts
 Placing a Call to a Contact
Searching For a Contact
 Managing Contacts
Press the More soft key Press the Add soft key
 User Guide for the SoundPoint IP 650 Desktop Phone
 Adding Contacts From Call Lists
 Select Corporate Directory
Search for the contact
 To delete a contact from the local contact directory
 Placing Calls to Contacts
 Searching for Contacts
 User Guide for the SoundPoint IP 650 Desktop Phone
 Managing Incoming Calls
Distinguishing Calls
Ring type
 Rejecting Calls
Are immediately sent to your voice mail
 Diverting Calls
 System Customizations
 Troubleshooting Your Phone
 Power and Startup
Symptom Problem Corrective Action
Controls
 Access to Screens and Systems
Lines Line Information. From
Then select Status Network
 Settings Basic Preferences
Headset Echo Cancellation
Audio
Calling
 Menu Basic Settings
Settings Basic Ring Type
Preferences Audible Ringer
 Displays
Contrast on
 Testing Phone Hardware
Productivity Suite
Status Licenses
 User Guide for the SoundPoint IP 650 Desktop Phone
 Service Agreements
Governing Law
 Polycom Limited Warranty and Limitation Liability
Warranty Exclusive
Exclusions
 Safety and Compliance Part 15 FCC Rules
Installation Instructions
Class B Digital Device or Peripheral
Modifications
 Safety and Compliance CE and Vcci Mark
Russian Compliance SoundPoint IP
 Echo cancellation
Use of IP Networks through the Pstn
Use of Voice Compression through the Pstn
 User Guide SoundPoint IP Regulatory Notices
 End-User License Agreement for Polycom Software
 Support Services
 Limitation of Liability
 Corporate Headquarters
Israel Office
Netherlands Office