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Polycom manual User Guide for the SoundPoint IP 650 Desktop Phone

Models: IP 650 650

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User Guide for the SoundPoint IP 650 Desktop Phone

If the Call Recording and Playback feature is available and you plug a removable USB flash drive into the USB port on your SoundPoint IP 650 (shown below), you can record active calls on your phone.

Recordings are stored as .wav files on the USB flash drive. You can record up to 4 hours in one file. The approximate time remaining for recording (the free space on the USB flash drive) is shown on the graphic display.

The Record soft key controls recording and is available:

•When there are one or more calls connected to your phone (you may need to press the More soft key to see it)

•During an active call

•When calls are on hold

•During a consultative transfer or conference call

The Record soft key is not available:

•When there are no connected calls on your phone

•When you place a new call (to transfer or to conference)

•When the phone prompts you to answer an incoming call

If you put an active call on hold, recording pauses. Recording continues if the called party puts you on hold. Recording stops if all active calls end, no matter who ends the calls.

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Polycom manual User Guide for the SoundPoint IP 650 Desktop Phone

Contents

Polycom SoundPoint IP 650 Phone User Guide Trademark Information Changes to This Guide Following sections are new for this editionUser Guide for the SoundPoint IP 650 Desktop Phone Contents Using the Advanced Features of Your Phone Using the SoundPoint IP Backlit Expansion ModuleTroubleshooting Your Phone Customizing Your PhoneDisplays Productivity Suite Testing Phone Hardware Getting Started with Your Phone Features of Your Phone Features of your SoundPoint IP 650 phone areDescription Feature Keys Description Icon Description Using the Navigation Keys Before You Use Your PhoneTo navigate menus and enter data, use these tips If you want to Then do thisRegistering Your Phone Information StatusUsing the Polycom Web Configuration Utility Remotely with the Polycom Web Configuration UtilityYou can perform using your phone’s menu system Factory default password for a User is User Guide for the SoundPoint IP 650 Desktop Phone Using the Basic Features of Your Phone Placing Calls To place a call using the handset Answering Calls Duration and destination Answering When in Another Call Ending Calls Redialing NumbersPlacing Calls on Hold Setting Up Conference Calls Hosting Conference CallsCall the first party Confrnc soft key again Managing Conference Calls System administrator Adding Parties to Conference Calls Press the New Call soft key Place a call to a new partyAfter the new party answers, press the Join soft key All parties in the conference call can now hear each otherJoining Conferences Splitting Conference CallsEnding Conference Calls Transferring Calls After you exit the conferenceInformation, refer to Hosting Conference Calls on Performing a Blind Transfer Forwarding Calls URL or IP address, refer to Placing Calls on Enabling Do Not Disturb Assigning Speed Dial Keys Press againSelect Contact Directory Using Voice Mail Mail is saved in a centralized locationLocking and Unlocking the Phone About Your User Password Settings AdvancedSettings Basic Lock Phone Locking and Unlocking Your PhoneYour Missed Calls list when you unlock the phone Calling and Answering from a Locked PhonePress the Lock soft key Your phone is lockedLogging Into Phones Passwords are preset at the factory to the numerals Logging In and Out of a PhoneTo log out of a phone Placing Calls from Phones that are in the Logged Out State Changing Your User Password User Guide for the SoundPoint IP 650 Desktop Phone Using the Advanced Features of Your Phone Using Multiple Call AppearancesUser Guide for the SoundPoint IP 650 Desktop Phone Using Text Messaging Select Features Messages Instant MessagesDo one of the following Press . Select Instant Messages Press the Ok soft keyUsing Buddy Lists Updating Your Presence SettingsSelect Features Presence My Status Do one of the following PressManaging Buddies Buddy status list from your contact directorySelect Features Presence Buddy Status Select Features Presence Buddy Status Privacy ListIntegrating With Microsoft Live Communications Server 2010, contact your system administrator Integrating With Microsoft Lync ServerAudio and video conferences Your buddy status listRecording a Call User Guide for the SoundPoint IP 650 Desktop Phone Using the Advanced Features of Your Phone Recording Calls This section includes information onDuring a call, press the More soft key Recording Conferences Pausing and Resuming Recording Press the Pause soft key Appears when you pause recordingPlaying Back a Recorded Call Select Features Removable Storage Media Browse Recordings Browsing Recorded CallsPlaying Back Recorded Calls Answering a Call While Playing Back Recorded Calls Broadcasting Messages Using Push-to-Talk and Group Paging If you were listening to the file through the headset, pressPush-to-Talk Mode Sending PTT BroadcastsPress the Talk soft key to select a channel to broadcast on When you finish your broadcast, do one of the following Closes and the broadcast endsPeriod Receiving PTT BroadcastsReceiving PTT Broadcasts When You’re Not in an Active Call Receiving PTT Broadcasts During Active CallsEnding PTT Broadcasts Updating Channel Subscriptions Group Paging Mode Sending PagesTo send a page, press the Paging soft key Receiving Pages Receiving Pages When You’re Not in an Active Call Receiving Pages During Active CallsDefault paging group Handset or press the Headset key, you’ll hear a dial toneAccessing Features with Your Login Credentials Updating Your Phone’s Configuration Restarting Your PhoneTo restart the phone Using the SoundPoint IP Backlit Expansion Module Connecting the SoundPoint IP Backlit Expansion Module Features of the SoundPoint IP Backlit Expansion Module Features of the SoundPoint IP Backlit Expansion Module areAdjusting the Display Contrast Adjusting the Backlight IntensityAnswering Calls To assign a new speed dial key Using the Busy Lamp Field User Guide for the SoundPoint IP 650 Desktop Phone Configuring Basic Settings Changing the Appearance of the Time and DateChanging the Display Contrast Select Settings Basic Contrast Changing the Backlight IntensitySelect Backlight Idle Intensity Select Maximum IntensityChanging the Backlight Timeout Enabling Headset Memory ModeSelect Settings Basic Backlight Timeout Selecting the Correct Headset for Electronic Hookswitch Select Settings Basic Preferences Headset Analog HeadsetSelect Settings Basic Ring Type Selecting the Ring TypeSelect Settings Basic Preferences Audible Ringer Changing the Audible RingerChanging the Language SoundPoint IP 650 phone supports many languagesSelect Settings Basic Preferences Language Changing the Graphic Display BackgroundSelect Settings Basic Preferences Background Scroll to highlight the background you wantSelect Background Prioritize Background Select Settings Basic Preferences Label Color Changing the Soft Key Label ColorAdjusting the Volume Managing Call ListsMuting the Microphone Adding ContactsSelect Contact Directory Do one of the following steps Press Editing Contacts Deleting ContactsPlacing a Call to a Contact Searching For a ContactManaging Contacts Press the More soft key Press the Add soft keyUser Guide for the SoundPoint IP 650 Desktop Phone Adding Contacts From Call Lists Select Corporate Directory Search for the contactTo delete a contact from the local contact directory Placing Calls to Contacts Searching for Contacts User Guide for the SoundPoint IP 650 Desktop Phone Managing Incoming Calls Distinguishing CallsRing type Rejecting Calls Are immediately sent to your voice mailDiverting Calls System Customizations Troubleshooting Your Phone Power and Startup Symptom Problem Corrective ActionControls Access to Screens and Systems Lines Line Information. FromThen select Status Network Settings Basic Preferences Headset Echo CancellationAudio CallingMenu Basic Settings Settings Basic Ring TypePreferences Audible Ringer Displays Contrast onTesting Phone Hardware Productivity SuiteStatus Licenses User Guide for the SoundPoint IP 650 Desktop Phone Service Agreements Governing LawPolycom Limited Warranty and Limitation Liability Warranty ExclusiveExclusions Safety and Compliance Part 15 FCC Rules Installation InstructionsClass B Digital Device or Peripheral ModificationsSafety and Compliance CE and Vcci Mark Russian Compliance SoundPoint IPEcho cancellation Use of IP Networks through the PstnUse of Voice Compression through the Pstn User Guide SoundPoint IP Regulatory Notices End-User License Agreement for Polycom Software Support Services Limitation of Liability Corporate Headquarters Israel OfficeNetherlands Office