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Polycom vvx 500 Answering on a Shared Line , Answering Calls Automatically

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Polycom VVX 500 Business Media Phone User Guide

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If you don’t answer the call within 10 seconds, the Incoming Call window disappears, and either

Home or Calls view displays (as shown next).

To answer the call from Home view, tap , tap the incoming call to highlight it if you’re in an active

call, and tap Answer.

To answer the call from Calls view, tap the call to highlight it if you’re in an active call, and tap Answer.

Answering on a Shared Line

If you share a line with another phone, you can answer calls as described above, or you can wait for

someone else to answer it. If you answer the call and hold it, anyone who shares your line can answer

the held call.

For more information about shared lines, including what you can and can’t do with shared lines, see

Working with Shared Lines.

Answering Calls Automatically

Your phone can automatically direct incoming calls to your speakerphone after a certain number of

rings. Your system administrator sets how many times your phone rings before the call is

auto-answered.

You can choose to mute the phone’s microphone when your phone automatically answers calls, so the

caller won’t immediately hear you. To unmute the call, press .

If you enable Auto Answer and a call arrives while you’re already in a call, the incoming call will be

automatically answered if you end or hold the current call.

To enable your phone to automatically answer calls:

1 Tap Settings from Home view, and tap Basic > Preferences > Auto Answer.

2 From the Auto Answer screen, do the following:

○ To enable your phone to automatically answer SIP calls, tap Auto Answer SIP Calls, and tap

Yes. The default setting is No.

○ To mute the microphone for all auto-answered calls so the incoming caller can’t hear you, tap

Microphone Mute, and tap Yes. The default setting is Yes.

3 Tap Save.

Contents

Main Trademark Information Patent Information Disclaimer Limitation of Liability Customer Feedback Contents Page Page Page Page Page Introduction Who Should Read this Guide How to Use this Guide Conventions Used in this Guide Page Related Documents Chapter 1: Getting Started Phone Keys and Hardware Phone Views Home View Page Lines View Active Call View Calls View Understanding Phone Icons and Status Indicators Navigating Your Phone Interface Entering Data and Updating Fields Using the Onscreen Keyboard Using the Dialpad Keys on the Phone Console Cleaning the Touchscreen Registering the Phone Configuring Your Phone Using the Web Configuration Utility Page Chapter 2: Using Basic Features About Your Phones Call-Handling Capabilities Answering Calls Answering Another Call Answering on a Shared Line Answering Calls Automatically Managing Multiple Calls Placing Calls Calling from the Dialer Placing Calls from Favorites, Lists, and Directories Redialing Numbers Ending Calls Using Headsets Enabling Headset Memory Mode Responding to Incoming Calls Ignoring Incoming Calls Rejecting Incoming Calls Forwarding Incoming Calls to Another Party During Calls Holding Calls Transferring Calls Setting Up and Managing Conference Calls Holding and Resuming Conference Calls Ending Conference Calls Splitting Conference Calls into Two Held Calls Managing Conference Call Participants Changing the Way Calls are Answered Forwarding All Calls to Another Party Rejecting Calls from a Contact Diverting Calls from a Contact to Another Party Using Do Not Disturb Using Do Not Disturb with Multiple Lines Listening to Voicemail Recent Calls Page Working with Your Contact Directory Page Page Working with a Corporate Directory Controlling What is Heard Updating the Incoming Call Ringtone Page Managing Favorites Page Working with Shared Lines Page Page Chapter 3: Using Advanced Features Using Buddy Lists Updating Your Presence Setting Managing Buddies Updating Your Buddy List Blocking Contacts from Viewing Your Status Monitoring Buddies Integrating with Microsoft Lync Server 2010 Adding Buddies to Your Buddy List Monitoring Buddies The following table shows the presence icons that indicate a buddys status. Recording Calls Page Page Page Playing Recorded Calls Using the Browser Navigating the Main Browser Entering Information in the Main Browser Broadcasting Messages Using Push-to-Talk and Group Paging Push-to-Talk Mode Sending and Receiving PTT Broadcasts Page Replying to PTT Broadcasts Ending PTT Broadcasts Adjusting the Volume of PTT Broadcasts Changing Where Broadcasts are Played Updating the Default Channel Updating Channel Subscriptions Group Paging Mode Sending and Receiving Pages Page Adjusting the Volume of Pages Changing Where Pages are Played Updating the Default Paging Group Updating Paging Group Subscriptions Allowing Pages to Play During Active Calls Using the Calendar Opening and Closing the Calendar Navigating Month View Navigating Day View Navigating Meeting View Working with Meeting Reminders Joining Meetings from the Calendar Using a Mouse and Keyboard with Your Phone Using Your Computers Mouse and Keyboard with Your Phone Starting and Stopping Polycom Desktop Connector How to Use Your Computers Mouse and Keyboard with Your Phone Page Using a USB Keyboard with Your Phone Logging into Phones Logging In and Out of a Phone Placing Calls from Phones that are in the Logged-Out State Changing Your Password Locking the Phone About Your User Password Locking and Unlocking Your Phone Calling and Answering from a Locked Phone Accessing Features with Your Login Credentials Page Page Chapter 4: Customizing Your Phone Changing the Language on Your Phone Changing the Time and Date Display Changing the Backlight Changing the Background Picture Using One of Your Own Pictures as the Background Picture Displaying Screen Savers Setting Up Screen Savers Interrupting and Disabling Screen Savers Using the Phone as a Picture Frame Using Power-Saving Mode Changing Your Office Hours Changing Timeouts Page Chapter 5: Administrative Tasks Investigating Phone Warnings Restarting the Phone Updating Phone Configuration Testing Phone Hardware Page Safety Notices Service Agreements Governing Law Limitations of Liability Polycom Limited Warranty and Limitation Liability Exclusions Warranty Exclusive Safety and Compliance Part 15 FCC Rules Class B Digital Device or Peripheral Modifications Installation Instructions Plugs Acts as Disconnect Device Industry Canada (IC) CE and VCCI Mark CE Mark R & TTE Directive (EU only) WARNING Electrical Safety Russian Compliance New Zealand Telepermit Recommended Operating Ambient Temperatures End-User License Agreement for Polycom Software