Polycom vvx 500 Ending Calls , Using Headsets

Chapter 2: Using Basic Features

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Ending Calls

To quickly end an active call, replace the handset, or press or . Or from Active Call, Lines, or Calls

view, tap End Call. If you’re in Calls view, be sure to highlight the call first.

Note: Ending Held Calls

You can’t end a held call. From Calls view, tap the call to highlight it, tap Resume, and then

tap End Call.

You can end only active calls, not held calls, from Lines view.

Using Headsets

You can connect an analog and/or USB headset to your phone. If an analog headset is connected,

glows green. If a USB headset is connected, glows blue. If both an analog and USB headset are

connected, the USB headset will be used. If two USB headsets are connected, the headset you

connected first will be used.

If you use a headset, you can set up your phone so that all calls use your headset. If you use a headset

that supports electronic hookswitch (EHS), you can press the hookswitch button to place, answer, and

end calls. In addition, you may be able to mute calls and control volume from your headset.

Web Info: More Information About Headsets

For information on how to connect a headset to your phone, see the Quick Start Guide for

your phone, available from the VVX 500 Business Media Phone Support Web page.

For information on your headset’s features, as well as how to sync your headset with your

phone, see your headset documentation.

For a list of supported headsets, see Headset Compatibility List (Technical Bulletin 37477).

For information on supported USB headsets, see Supported USB Headsets for Polycom VVX

500 Business Media Phones (Engineering Advisory 62760). For detailed information about

how to use electronic hookswitch, see Using an Electronic Hookswitch (Technical Bulletin

35150). All these documents are available from the Feature Descriptions and Technical

Notifications Web page.

Troubleshooting: Why Doesn’t My Headset Work with My Phone?

Certain USB headsets, such as those that come with a docking station, have two modes—

‘deskphone’ and ‘softphone’. To work with your phone, your headset must be in softphone

mode. If you can’t operate the phone from your headset, your headset may be in deskphone

mode. To switch modes, press and hold the headset hookswitch until you hear a sound or

message on the headset.

Contents

Main Trademark Information Patent Information Disclaimer Limitation of Liability Customer Feedback Contents Page Page Page Page Page Introduction Who Should Read this Guide How to Use this Guide Conventions Used in this Guide Page Related Documents Chapter 1: Getting Started Phone Keys and Hardware Phone Views Home View Page Lines View Active Call View Calls View Understanding Phone Icons and Status Indicators Navigating Your Phone Interface Entering Data and Updating Fields Using the Onscreen Keyboard Using the Dialpad Keys on the Phone Console Cleaning the Touchscreen Registering the Phone Configuring Your Phone Using the Web Configuration Utility Page Chapter 2: Using Basic Features About Your Phones Call-Handling Capabilities Answering Calls Answering Another Call Answering on a Shared Line Answering Calls Automatically Managing Multiple Calls Placing Calls Calling from the Dialer Placing Calls from Favorites, Lists, and Directories Redialing Numbers Ending Calls Using Headsets Enabling Headset Memory Mode Responding to Incoming Calls Ignoring Incoming Calls Rejecting Incoming Calls Forwarding Incoming Calls to Another Party During Calls Holding Calls Transferring Calls Setting Up and Managing Conference Calls Holding and Resuming Conference Calls Ending Conference Calls Splitting Conference Calls into Two Held Calls Managing Conference Call Participants Changing the Way Calls are Answered Forwarding All Calls to Another Party Rejecting Calls from a Contact Diverting Calls from a Contact to Another Party Using Do Not Disturb Using Do Not Disturb with Multiple Lines Listening to Voicemail Recent Calls Page Working with Your Contact Directory Page Page Working with a Corporate Directory Controlling What is Heard Updating the Incoming Call Ringtone Page Managing Favorites Page Working with Shared Lines Page Page Chapter 3: Using Advanced Features Using Buddy Lists Updating Your Presence Setting Managing Buddies Updating Your Buddy List Blocking Contacts from Viewing Your Status Monitoring Buddies Integrating with Microsoft Lync Server 2010 Adding Buddies to Your Buddy List Monitoring Buddies The following table shows the presence icons that indicate a buddys status. Recording Calls Page Page Page Playing Recorded Calls Using the Browser Navigating the Main Browser Entering Information in the Main Browser Broadcasting Messages Using Push-to-Talk and Group Paging Push-to-Talk Mode Sending and Receiving PTT Broadcasts Page Replying to PTT Broadcasts Ending PTT Broadcasts Adjusting the Volume of PTT Broadcasts Changing Where Broadcasts are Played Updating the Default Channel Updating Channel Subscriptions Group Paging Mode Sending and Receiving Pages Page Adjusting the Volume of Pages Changing Where Pages are Played Updating the Default Paging Group Updating Paging Group Subscriptions Allowing Pages to Play During Active Calls Using the Calendar Opening and Closing the Calendar Navigating Month View Navigating Day View Navigating Meeting View Working with Meeting Reminders Joining Meetings from the Calendar Using a Mouse and Keyboard with Your Phone Using Your Computers Mouse and Keyboard with Your Phone Starting and Stopping Polycom Desktop Connector How to Use Your Computers Mouse and Keyboard with Your Phone Page Using a USB Keyboard with Your Phone Logging into Phones Logging In and Out of a Phone Placing Calls from Phones that are in the Logged-Out State Changing Your Password Locking the Phone About Your User Password Locking and Unlocking Your Phone Calling and Answering from a Locked Phone Accessing Features with Your Login Credentials Page Page Chapter 4: Customizing Your Phone Changing the Language on Your Phone Changing the Time and Date Display Changing the Backlight Changing the Background Picture Using One of Your Own Pictures as the Background Picture Displaying Screen Savers Setting Up Screen Savers Interrupting and Disabling Screen Savers Using the Phone as a Picture Frame Using Power-Saving Mode Changing Your Office Hours Changing Timeouts Page Chapter 5: Administrative Tasks Investigating Phone Warnings Restarting the Phone Updating Phone Configuration Testing Phone Hardware Page Safety Notices Service Agreements Governing Law Limitations of Liability Polycom Limited Warranty and Limitation Liability Exclusions Warranty Exclusive Safety and Compliance Part 15 FCC Rules Class B Digital Device or Peripheral Modifications Installation Instructions Plugs Acts as Disconnect Device Industry Canada (IC) CE and VCCI Mark CE Mark R & TTE Directive (EU only) WARNING Electrical Safety Russian Compliance New Zealand Telepermit Recommended Operating Ambient Temperatures End-User License Agreement for Polycom Software