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Polycom vvx 500 Forwarding All Calls to Another Party

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Polycom VVX 500 Business Media Phone User Guide

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Forwarding All Calls to Another Party

You can set up your phone to forward all calls to another number. Your phone will forward calls even if

you enable the Do Not Disturb feature.

User Tip: Call Forwarding on a Call-by-Call Basis

You can choose to forward a call as your phone rings. For more information on forwarding calls on

a call-by-call basis, see Forwarding Incoming Calls to Another Party.

Note: Call Forwarding and Shared Lines

Call forwarding is not available on shared lines.

To forward all calls to another party:

1 Tap Settings from Home view, and tap Features > Forward. Or, from Lines view, tap Forward.

2 If your phone is set up with multiple lines, tap the line to apply forwarding to.

3 From the Forwarding Type Select screen, tap the forwarding type you want:

○ Always—To forward all incoming calls.

○ No Answer—To forward all unanswered incoming calls.

○ Busy—To forward calls that arrive when you’re already in a call.

4 Enter the forwarding number, and tap Enable. If you selected the No Answer option, you can

enter the number of rings before your phone forwards the call. A value of 2 is recommended.

If you chose the Always forwarding option, the forwarding number scrolls in the status bar. If a phone

line is idle, Lines view displays the forwarding icon, , on the phone line, as shown next.

To disable call forwarding:

1 Tap Settings from Home view, and tap Features > Forward. Or, from Lines view, tap Forward.

2 If your phone is set up with multiple lines, tap the line to disable forwarding for.

3 From the Forwarding Type Select screen, tap the forwarding type to disable, and tap Disable.

Contents

Main Trademark Information Patent Information Disclaimer Limitation of Liability Customer Feedback Contents Page Page Page Page Page Introduction Who Should Read this Guide How to Use this Guide Conventions Used in this Guide Page Related Documents Chapter 1: Getting Started Phone Keys and Hardware Phone Views Home View Page Lines View Active Call View Calls View Understanding Phone Icons and Status Indicators Navigating Your Phone Interface Entering Data and Updating Fields Using the Onscreen Keyboard Using the Dialpad Keys on the Phone Console Cleaning the Touchscreen Registering the Phone Configuring Your Phone Using the Web Configuration Utility Page Chapter 2: Using Basic Features About Your Phones Call-Handling Capabilities Answering Calls Answering Another Call Answering on a Shared Line Answering Calls Automatically Managing Multiple Calls Placing Calls Calling from the Dialer Placing Calls from Favorites, Lists, and Directories Redialing Numbers Ending Calls Using Headsets Enabling Headset Memory Mode Responding to Incoming Calls Ignoring Incoming Calls Rejecting Incoming Calls Forwarding Incoming Calls to Another Party During Calls Holding Calls Transferring Calls Setting Up and Managing Conference Calls Holding and Resuming Conference Calls Ending Conference Calls Splitting Conference Calls into Two Held Calls Managing Conference Call Participants Changing the Way Calls are Answered Forwarding All Calls to Another Party Rejecting Calls from a Contact Diverting Calls from a Contact to Another Party Using Do Not Disturb Using Do Not Disturb with Multiple Lines Listening to Voicemail Recent Calls Page Working with Your Contact Directory Page Page Working with a Corporate Directory Controlling What is Heard Updating the Incoming Call Ringtone Page Managing Favorites Page Working with Shared Lines Page Page Chapter 3: Using Advanced Features Using Buddy Lists Updating Your Presence Setting Managing Buddies Updating Your Buddy List Blocking Contacts from Viewing Your Status Monitoring Buddies Integrating with Microsoft Lync Server 2010 Adding Buddies to Your Buddy List Monitoring Buddies The following table shows the presence icons that indicate a buddys status. Recording Calls Page Page Page Playing Recorded Calls Using the Browser Navigating the Main Browser Entering Information in the Main Browser Broadcasting Messages Using Push-to-Talk and Group Paging Push-to-Talk Mode Sending and Receiving PTT Broadcasts Page Replying to PTT Broadcasts Ending PTT Broadcasts Adjusting the Volume of PTT Broadcasts Changing Where Broadcasts are Played Updating the Default Channel Updating Channel Subscriptions Group Paging Mode Sending and Receiving Pages Page Adjusting the Volume of Pages Changing Where Pages are Played Updating the Default Paging Group Updating Paging Group Subscriptions Allowing Pages to Play During Active Calls Using the Calendar Opening and Closing the Calendar Navigating Month View Navigating Day View Navigating Meeting View Working with Meeting Reminders Joining Meetings from the Calendar Using a Mouse and Keyboard with Your Phone Using Your Computers Mouse and Keyboard with Your Phone Starting and Stopping Polycom Desktop Connector How to Use Your Computers Mouse and Keyboard with Your Phone Page Using a USB Keyboard with Your Phone Logging into Phones Logging In and Out of a Phone Placing Calls from Phones that are in the Logged-Out State Changing Your Password Locking the Phone About Your User Password Locking and Unlocking Your Phone Calling and Answering from a Locked Phone Accessing Features with Your Login Credentials Page Page Chapter 4: Customizing Your Phone Changing the Language on Your Phone Changing the Time and Date Display Changing the Backlight Changing the Background Picture Using One of Your Own Pictures as the Background Picture Displaying Screen Savers Setting Up Screen Savers Interrupting and Disabling Screen Savers Using the Phone as a Picture Frame Using Power-Saving Mode Changing Your Office Hours Changing Timeouts Page Chapter 5: Administrative Tasks Investigating Phone Warnings Restarting the Phone Updating Phone Configuration Testing Phone Hardware Page Safety Notices Service Agreements Governing Law Limitations of Liability Polycom Limited Warranty and Limitation Liability Exclusions Warranty Exclusive Safety and Compliance Part 15 FCC Rules Class B Digital Device or Peripheral Modifications Installation Instructions Plugs Acts as Disconnect Device Industry Canada (IC) CE and VCCI Mark CE Mark R & TTE Directive (EU only) WARNING Electrical Safety Russian Compliance New Zealand Telepermit Recommended Operating Ambient Temperatures End-User License Agreement for Polycom Software