Printek Obtaining Service, Printek Mt3-II Troubleshooting Guide, Problem, Possible Cause

Printer Maintenance and Troubleshooting

Troubleshooting

Printek Mt3-II Troubleshooting Guide

Problem	Possible Cause	Solution
Printer will not turn on	Discharged battery	Recharge battery overnight
“Battery Charging” indicator not	No AC power or bad AC adaptor	Check AC outlet and Adaptor.
lighting when AC Adaptor is
plugged in
Battery not charging, or indicator	Battery incorrectly installed or no	Check battery installation and AC
turns off after a few seconds	AC	adaptor.
	Fully charged battery pack	No action required.
Poor print quality	Low battery	Check or recharge the battery
	Print head is dirty	Clean the print head
Paper not feeding	Obstruction in paper path	Check the paper path. Use correct
		thickness paper.
	Paper not installed properly	Verify installation.
Error/MCR indicator lit RED	Print mechanism jam	Clear the paper path.
	Error reading MCR	Magnetic stripe on card must be
		facing toward the paper supply
		door.
	No Paper	Load Media.
Prints illegible characters	Improper Baud rate and parity	Verify the printer and Host setting
		match. Use test print to verify
		printer setting. In MS-DOS use
		“write direct to port”. In Windows,
		use generic printer driver, print
		manager, and direct write to port.
Printer will not print	Discharged or defective battery	Check and/or replace the battery.
	Paper not loaded correctly	Make sure the paper is loaded
		correctly, not backwards.
	Communications not set correctly	Verify communications between
		the host device and the printer by
		performing a printer self test

Obtaining Service

If service is required for your printer, please contact the company where you purchased your printer. If they are unable to assist you, contact Printek Customer Service at (800) 368-4636 to obtain the name of the nearest Printek Authorized Service Center.

If you wish to return your printer to Printek for service, please contact Printek Customer Service at (800) 368- 4636 to obtain a Return Authorization Number. Units returned without a Return Authorization will not be accepted.

21