6 Frequently asked questions
In this chapter you will find the most frequently asked questions and answers about your Wireless ADSL Modem Router.
Set-up
I cannot connect using the Web browser
•Check that you have a valid network connection to your ADSL Wireless Base Station
•Check all parameter settings with your Internet provider
•Check 
and 
signals
I forgot (or lost) the password. How do I reset my ADSL Wireless Base Station (Factory Defaults) ?
•Make sure the ADSL Wireless Base Station is turned ON
•Use a pen to push the recessed reset button on the rear panel, holding it down for at least five seconds
•Release the reset button and the ADSL Wireless Base Station restarts
!Warning
When you reset the ADSL Wireless Base Station using the reset button, all configuration settings will be lost, also your ISP setting (Internet Service Provider).
A Wireless PC cannot associate with my ADSL Wireless Base Station
•Make sure that the WiFi function of your ADSL Wireless Base Station is enabled
•Make sure the Wireless PC has the same SSID setting as your ADSL Wireless Base Station. See webpage “Channel and SSID”.
•You need to have the same security settings on the Wireless PC and your ADSL Wireless Base Station. See “Security webpages”.
Product behaviour
The signal 
does not switch on
•Make sure that the electrical power supply is plugged into a wall outlet
•Make sure that the coaxial jack of the electrical power supply adapter is plugged into your ADSL Wireless Base Station
•Make sure you are using the correct power supply for your Wireless Modem Router
•Make sure that the power switch of your ADSL Wireless Base Station is ON
•However, if your ADSL Wireless Base Station power if OFF after running for a while, check for power loss or overcharge. (If your wall outlet has a switch is it in position ON ?)
•If you still cannot isolate the problem, then the external power supply
may be defective. In this case, contact Technical Support for assistance.
The signal 
is OFF
•Make sure that the telephone cable (RJ11) is plugged into the ADSL port of your ADSL Wireless Base Station and to your telephone wall outlet or distributed filter
•Make sure that your landline works correctly. You can connect another telephone in the place of your current product. If you do not have tonality, the problem comes from your telephone line.
The signal 
is always OFF
•Confirm with your Internet Service Provider that your Internet service is active
•Confirm your Internet setting with your Internet Service Provider
The signals 
do not switch ON. Cannot ping the ADSL Wireless Base Station from the attached LAN.
•If you are using the Ethernet connection, verify that your TCP/IP is properly installed and configured on your PC.
•Make sure the Ethernet cable (RJ45) is firmly connected to your ADSL Wireless Base Station.
•Make sure you are using the correct cable type for your Ethernet equipment
•Verify that the IP address is properly configured. For most applications, you should use the ADSL Wireless Base Station DHCP function to dynamically assign IP address to hosts on the attached LAN. However, if you manually configure IP address on the LAN, verify that the same network address and subnet mask are used for both the ADSL Wireless Base Station and any attached LAN devices.
The Wireless network is often interrupted
•Move your Wireless PC closer to the ADSL Wireless Base Station to find a better signal. If the signal is still weak, you can change the angle of the antenna. There may be interference, possibly caused by microwave ovens, a Wireless TV link or wireless phones. Adapt the location of the interference sources or of the ADSL Wireless Base Station.
•You can change the wireless channels on the ADSL Wireless Base Station. See webpage “Channel and SSID”.
The Wireless Router is hot
•This is a normal behaviour
•Make sure to never cover the cooling slots
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