Promise Technology J310S, J610S manual Support, Frequently Asked Questions

Chapter 4: Support

•Frequently Asked Questions (below)

•Contacting Technical Support (page 46)

•Limited Warranty (page 49)

•Returning product for repair (page 50)

Frequently Asked Questions

What kind of disk drives can I use with VTrak?

The J610s and J310s support 3.5-inch Serial Attached SCSI (SAS) disk drives and SATA II disk drives. If your VTrak has dual I/O modules, you must install an AAMUX adapter on each of your SATAII drives.

How can I tell when the VTrak has fully booted?

When the J610s or J310s unit is fully booted up, the Power and FRU LEDs will light up green. The heartbeat LED blinks green once every 3 seconds if one I/O module is installed, or twice every 3 seconds if two I/O modules are installed.

How can I tell my CLI connection is to the primary default I/O module?

After you establish the CLI connection, type Enclosure and press Enter. Look at the top of the display for an item called I/O Module Role. If the Role is Primary, you are connected to the default primary I/O module. If the Role is Secondary, you are connected to the default secondary.

What happens if a disk drive fails?

Depending on the nature of the failure, the failed drive the drive might not appear in the CLI—or the failed drive might appear with some errors—when you run the enclosure command (see page 36) or the link command (see page 40).

Can I hot-swap a failed drive with a new one?

Yes. Disk drives are hot-swappable on the J610s and J310s units.

Can the VTrak run using just one power supply?

Yes, it is possible to run J610s and J310s unit on a single power supply. The units will continue running if one of the power supply fails. However, leaving one power supply off reduces air flow through the enclosure and can contribute to overheating. Always switch on both power supplies.

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