Tsunami QuickBridge II T1/E1 Quick Install Guide
TECHNICAL SUPPORT
If you are having a problem using a Tsunami QuickBridge product and cannot resolve it with the information in “Troubleshooting” in the Installation and Management manual, gather the following information and contact Proxim Technical Support:
•What kind of network are you using?
•What were you doing when the error occurred?
•What error message did you see?
•Can you reproduce the problem?
Be sure to:
•Note the serial number of the product before installation. Keep this information in a safe place. The serial number is required to obtain support and can be found only on the back of the unit.
•Obtain an RMA number before sending any equipment to Proxim for repair.
To ask a question of Technical Support, be sure to include the part number and the serial number of the product or products in question. We cannot respond to your inquiry without this information.
To contact Proxim Technical Support by telephone, dial
1-866-674-6626 (Domestic) or 1-408-542-5390 (International)
Telephone support hours are 6:00 am to 5:00 pm Monday through Friday, PST.
To contact Technical Support online, or to see whether answers to your questions already exist, access Proxim’s Support Knowledgebase at http://support.proxim.com/
ENHANCED WARRANTY PACKAGES
Proxim’s ServPak program delivers premium support services that complement your Tsunami QuickBridge standard warranty. Available services include, warranty extension, 24x7x365 technical phone support and priority response, and next day priority hardware replacement. For more information, contact Proxim or your Proxim authorized reseller.
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