®Service
Owner’s Reference PowerPlay 8500
If you require service in North America
In the unlikely event there is a problem with your PS Audio component, please contact your dealer, distributor, or the PS Audio corporate research center to discuss the problem before you return the component to our facilities for repair. Products shipped to the corporate research facilities will be refused and returned freight collect if not accompanied by a PS Audio Service Department issued return authorization number (RA Number).
Obtain an RA number
Contact information
If you are in the United States
If you are outside the US
Return authorization numbers must be prominently displayed on the outside of the box and an accompanying letter describing the problem and
If you are transferring your warranty, you must first contact PS Audio or your dealer or distributor for details.
To contact the PS Audio Service Department:
TELEPHONE | |
HOURS | |
FAX | |
service@psaudio.com | |
WEBSITE | http://www.psaudio.com |
If you are in the United States use the following procedure:
1.Obtain a Return Authorization Number (R/A number) and shipping address from the PS Audio Service Department.
2.Insure and accept all liability for loss or damage to the product during shipment to the PS Audio factory and ensure all freight (shipping) charges are prepaid.
The product may also be hand delivered to the Colorado facility if arrangements with the Service Department have been made in advance. Proof of purchase will be required for warranty validation at the time of hand delivery.
Use the original packaging to ensure the safe transit of the product to the factory, dealer, or distributor. PS Audio may, at its discretion, return a product in new packaging and bill the owner for such packaging if the product received by PS Audio was boxed in nonstandard packaging or if the original packaging was so damaged to the point it was unusable. If PS Audio determines that new packaging is required, the owner will be notified before the product is returned.
To purchase additional packaging, please contact your authorized PS Audio dealer, distributor, or the PS Audio Service Department for assistance.
If you are outside the United States and require service you must contact your country’s dealer or distributor for instructions. PS Audio warranties its products (see warranty section) worldwide.
4826 Sterling Drive, Boulder, CO 80301 | Service 26 | |
PH: 720.406.8946 service@psaudio.com www.psaudio.com | ||
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