Section Seven: Before Calling for Service

BEFORE CALLING FOR SERVICE

Before calling for service, check the following to avoid unnecessary service charges.

Be sure to check these Items first:

Is there a power outage in the area?

Is the household fuse blown or the circuit breaker tripped?

Is the Cooktop disconnected from the electrical supply?

IF THE BURNERS DO NOT IGNITE

Are the burner caps properly aligned on the burner bases (Sealed Surface Burners)?

Are the burner ports clogged?

Is a fuse blown or is the circuit breaker tripped?

Is the manual shut-off valve closed, preventing the flow of gas?

Are the Wok pilot ports clogged?

Is the spark igniter sparking (Surface Burners and Wok)?

Is there flame on the Wok pilot burner?

DATA RATING PLATE

Cooktop Models:

The data rating plate shows the model and serial numbers of your Cooktop or Wok. It is located on the underside of the Cooktop or Wok chassis near the gas inlet connection and electric power cord.In most cases after installation,technicians are unable to access the information.

Product Rating Label Location – Cooktop Model

Front - Bottom of Unit

Product Rating

Threading compounds must

 

Label/Serial Tag

 

be Resistant to Propane Gas

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3" Min. 36"

 

 

3/4" flex line

 

 

Power

 

 

gas flow

Cord

 

Regulator (supplied

 

 

 

 

 

with unit) Install

 

 

 

 

 

horizontally,

CUSTOMER SERVICE:

800/735-4328

or see our website: www.thermador.com

SERVICE

INFORMATION

Serial Number

______________________________

Date of Purchase

______________________________

Dealer’s Name

______________________________

Dealer’s Phone Number

______________________________

Service Center's Name

______________________________

Service Center's Phone Number

3-Prong grounding type receptacle connected to a properly grounded and polarized electrical supply rated at 120VAC, 15 Amps, Single Phase, 60 HZ.

A manual valve must be installed external to the appliance, in an accessible location from the front, for the purpose of shutting off the gas supply.

All Installer supplied parts must conform to Local Codes.

Also, enter this information on the Product Registration Form included with this product, then mail it to the indicated address.

— Thank You.

WOK MODEL:

The data rating plate shows the model and serial numbers of your Wok. It is located on the bottom of the unit.

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Range Kleen PSC366, PSC484GG Before Calling for Service, If the Burners do not Ignite, Data Rating Plate, Customer Service