WARRANTY
Regency Fireplace Products, are designed with reliability and simplicity in mind. In addition, our internal Quality Assurance Team carefully inspects each unit thoroughly before it leaves our door. Regency Industries Ltd. is pleased to extend this limited lifetime warranty to the original purchaser of a Regency Product.
The Warranty: Lifetime
Covered under the agreement are the following components: Combustion chamber, heat exchanger, burner tubes, logs, embers, glass (thermal breakage) and all gold plating (against defective manufacture).
The above will be covered for parts and labour for the first five years and parts only thereafter. Electrical components such as blowers, fan motor, switches, wiring, thermodiscs, remote control, thermopiles, thermocouples, pilot assemblies, and gas valves are covered for one year from the date of purchase.
Conditions:
All installations must be performed by a qualified gas fitter and installed according to all applicable local and national codes. Also, all service work must be carried out by a qualified gas service person who is recommended by the selling dealer. It is the responsibility of the installer to ensure that the appliance is firing as per rating plate. Any part or parts of this unit which in our judgement show evidence of such defect will be repaired or replaced at Regency's option, through an accredited distributor or agent provided that the defective part be returned to the distributor or agent Transportation Prepaid, if requested.
Exclusions:
This limited Lifetime Warranty does not extend to or include paint, door or glass gasketing or trim. It does not cover installation and operational related problems such as
The warranty does not extend to any part or parts which show evidence of misuse or abuse, neglect, accident or lack of maintenance.
Products made by other manufacturers and used in conjunction with the operation of this appliance without authorization from Regency, may nullify your warranty on this product.
Regency Industries Ltd., shall in no event be liable for any special, indirect consequential damages of any nature whatsoever which are in excess of the original purchase price of the product. Any alteration to the unit which causes sooting or carboning that results in damage to the exterior facia is not the responsibility of Regency Industries Ltd.
Note: Warranty is not transferable.
Vent Components:
The venting components are under warranty from Simpson
General:
It is essential that all submitted claims provide all of the necessary information including purchase date, serial #, type of unit and part or parts requested.
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