Appendix D. Status Connect / Failure Reason Summary
Reason | Description | Action |
Can’t Find Computer | Unable to communicate to the | Change invalid starting computer number, |
| computer that’s being connected to. | incorrect expansion cable placement or power up |
|
| expansion Unit. |
|
|
|
Computer is Private | Another user is connected in private | Wait for the private user to disconnect and retry |
| mode. | the connect request. |
No Response | Communications error. | Cycle power to the UltraMatrix switch where the |
|
| CPU is attached. |
|
|
|
Not in Access Group | A user profile specifies a group | Connect to another computer, use another |
| without access to this computer. | group, or include the computer in the user’s |
|
| group. |
Out of Range | Attempt to connect to a computer | Connect to a computer with a lower number than |
| with a number greater than the | the maximum or reconfigure all Units with a |
| maximum computer parameter. | higher maximum computer number. |
|
|
|
Queue Full | The Maximum number of KVM | Wait until a user disconnects from the CPU |
| stations is already connected to the |
|
| CPU |
|
|
|
|
Unknown Computer | Attempt to connect to a computer | Change request to another computer number. |
| number greater than the Maximum |
|
| computer number |
|
|
|
|
Unknown Reason | Internal error occurred during | Cycle power on all Units affected. |
| connect/disconnect. |
|
|
|
|
Appendix E. Disconnect Status Reasons
Reason | Description | Action |
No Response | Disconnect communication error. | Cycle power on the Unit where the CPU being |
|
| connected is attached. |
|
|
|
Private Mode Cancel | User disconnected from computer | Wait for the private mode user to disconnect and |
| because another user has | reconnect to the computer. |
| connected in Private Mode. |
|
|
|
|
Timed Out | Keyboard or mouse has not been | |
| used for the period specified in the |
|
| logout configuration parameter. |
|
Unknown Computer | Internal error occurred during | Cycle power on one or more Units |
| disconnect process. |
|
|
|
|
Unknown Reason | Internal error occurred during | Cycle power on one or more Units. |
| disconnect process. |
|
|
|
|
User Request | A logout | None |
|
| |
| user. |
|
|
|
|
Video Path Cancel | A KVM station on another Unit and | Wait for the other user to complete or connect to |
| the same slot number is using this | the computer in private mode. |
| station’s video path. The computer |
|
| disconnects to avoid multiple video |
|
| signals on the path. |
|
|
|
|
ULTRAMATRIX “UMX” SERIES INSTALLATION AND OPERATIONS MANUAL
55 |
