Mouse does not move
Mouse not configured.
UltraView Pro turned off after or not connected when computer booted or application using mouse run. Exit and
PS/2 mouse was not connected when UltraView Pro powered up or disconnected and reconnected. Issue the reset command or reconfigure the mouse.
PS/2 mouse gets out of sync
Cabling was disturbed during mouse movement. Issue the null command once or twice to
Sun keyboard needs to be reset, with unit power on, disconnect and
Video fuzzy
Cable too long or wrong type. Verify that resolution and distance match. See Appendix G. Upgrade cable if necessary.
Video not synchronized or wrong color
Cable is loose, reseat cable.
Monitor not capable of syncing to video selected, upgrade monitor.
Cable is defective; try using cable from another computer if problem goes away cable is defective.
Port on UltraView Pro is defective; try using another port on UltraView Pro. If problem goes away port is defective.
Lower resolution OK, but can’t enter high resolution mode
Video driver has not been setup for this resolution. Configure the driver.
Slave unit does not switch
Maximum ports command not issued.
Width or units command not configured properly. Reconfigure them to match number of computers and how they are connected.
No video from computer or resolution setting not configured correctly.
