Maintenance and Troubleshooting
5.2
Troubleshooting Tips
Table
Table 5-1. Troubleshooting Chart
Symptom | Possible Cause(s) | Solution |
The display does not turn on after initial installation.
•The PlasmaWall is not plugged in or the AC outlet is not active.
•The DHD Controller is not plugged in or the AC outlet is not active.
•The remote control batteries have run out.
•The serial connection from the DHD Controller to the PlasmaWall is incorrect.
•Ensure that the PlasmaWall is plugged in and that the AC outlet is active.
•Ensure that the DHD Controller is plugged in and that the AC outlet is active.
•Replace the batteries.
•Ensure that the
The PlasmaWall and DHD Controller are both on, but there is no picture and
•Faulty or incorrect video connection between the DHD Controller and the PlasmaWall.
•Incorrect input source selection.
•Ensure that the DVI and/or RGBHV outputs from the DHD Controller are properly connected to the video inputs on the PlasmaWall (see Figure
•Choose the correct input source on the display (refer to Selecting the Input
•Display Device input source is set to RGB, DHD Controller input is set to DVI 1 or DVI 2 and DVI source is
Source on page 32).
•Set the Display Device input source to DVI/HDMI or use a different input on the DHD Controller for the encrypted source material.
The display is on and menus | • | Incorrect source selection. | • Select the correct source. |
appear, but there is no | • | Source component is not | • Turn on the source |
picture. |
| turned on. | component. |
| • | Source component is | • Check connections from |
|
| connected incorrectly or | source component to DHD |
|
| not at all. | Controller. |
|
|
|
|
Image is too bright and/or | • | Contrast is set too high. | • Lower the contrast setting. |
lacks definition in the bright |
|
|
|
areas of the image. |
|
|
|
50 | PlasmaWall SP Series Owner’s Operating Manual |
