Troubleshooting, Problem Situation, Actions | Sagem myX-1 guide

Troubleshooting

Problem - Situation

The phone does not turn on

No network recognised

Calls to a messaging service or voice server do not get through

Unable to turn the phone on

Error message:

BATTERY STATUS NOT KNOWN

Error message: LOW BATTERY

MYX-1_EN-16dépannage.pmd73

Actions

Remove the battery and then replace it.

or

Connect the phone to the charger (check that this is plugged in) for approximately 5 minutes.

Remove the SIM card. Check that there is no dust or grit in the SIM slot. Replace the SIM card being sure to push it right up to the stop point.

Check in the Ringing and beeps/Tones menu that the box is ticked.

Charge the phone for 15 minutes before turning it on.

Check the battery charging indicator: cycling: charging normally

not cycling: disconnect the charger, re-connect and

then check the battery charging indicator: if it is still not cycling, disconnect the charger and re-connect several times.

If the battery is still not charging, contact the after sales service.

When the battery charging indicator is continuously on, the battery is fully charged.

The battery pack is not recognised by the phone. Check that the battery pack is correctly fitted in the phone.

This message is displayed when the battery charge is too low. The phone turns off automatically. Charge the phone.

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23/09/2003, 16:30

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Sagem myX-1 manual Troubleshooting, Problem Situation, Actions

Contents

251310522 Sagem SA Conformance Document Functions at a glance Menus at a glance Glossary Contents Contents Presentation of the phone Alphanumeric keyboard Presentation of the phoneFunction keys Made up of 12 keys 0 to 9, ∗ and # Display KeyKey ∗ Exchanging the front and back panel Getting started Information on the SIM card Installing the SIM card and the battery Charging the battery PIN2 code Setting Time and DatePIN code Control of the PIN code Network indicator Setting the timeSetting the date Searching for a network Direct access to menus Switching offMenu access Recommendation Making a call Initial communication Hands-free modeVolume control Receiving a call Press End of call message appears on the screen Hands-free mode not available on all modelsEnding a call Storing a number DirectoryDirectory display Call groups Groups are defined by default in your phoneDeleting a number Creating a group Looking up a group Activate the Call Groups functionAvailable memory Select the group to be looked up and press OK Modifying a group SortingSending a short message to a stored number Deleting a group Displaying personal numbers Directory menu, select Available memory. Validate using OKDirectory memory space Making a call with a stored number Unread messages are in bold MessagesReceiving a message Several types of message may be received Text messages Actions possible for a message received Meaning of the symbols at the top of the screenMeaning of the symbols in front of each message To add a WAP bookmark received Options If you have just listened to it, press the righthand key Melody is saved in the Ringing and beepsPersonalised ringing tone menu Saving an animated screen saver on your phone If you have just viewed it, press the righthand key Receiving WAP information depending on model Saving an icon in your phone Language Using T9 modeSelecting the editing language Easy Message T9 function helps you to easily enter messages Words in capital letters Additional entry modesCapital letters Accented characters Options available when writing a messagePunctuation marks Melodies already predefined in the phone or personalised Languages T9 mode can be used in different languages Enter the message centre number Options for messages in the listRead it Send it Delete it Modify it Then press the central key Forwarding voice calls CallsForwarding calls Forwarding data or faxes Viewing the list of the last numbers usedMonitoring the duration and cost of calls This memory is linked to the phone and not to the SIM card Your number Anonymous modeDisplaying the numbers Callers Number Configuring automatic redialAuthorising double call Call waiting Local information distribution BlacklistVoice mail number Replacing the international prefix Multi-conferencing Standard commandsPlacing calls on hold Current call or to the multi-conference Conference callsCurrent call order number X private call Tel N Downloaded icons Selecting the volume and the type of ringing toneRinging tones Menu.43 Personalising the ringing tone Setting the beeps Setting the vibrator depending on modelSelecting silent mode depending on model Setting the keypad tones Setting the low battery tone Deleting Dtmf tones Configuring the idle mode SettingsInstalling the energy saving mode Customizing your phone Directory Personalising the welcome screenCustomizing the programmable keys Rapid dial Call voice mail Silent mode depending on modelSelecting the display language Text messages Network Select the type of responseSelecting the network Available networks Setting the time and dateSetting time/date/Control menu Preferred networks Rapid exchange Controlling screen contrastConverting currencies Exchange rate Changing the PIN number SecurityLocking the keyboard Checking the PIN number To activate Changing the PIN2 numberChanging the phone code To deactivate Changing the operator password Limiting incoming calls Display the Pre-set directory menu Setting up the pre-set directoryLimiting outgoing calls Tick the Pre-set directory box Charge checking Confidentiality messages Calculator AccessoriesSetting the alarm Add Subtract Multiply Divide Equals Delete Programming the switch-off delay on your phone Setting the timerConfiguring your phone with a car kit As regards the phone, there are several options You can set the serial link speed when using AT commands Programming the alarm timingThis can only happen when the vehicle is not running Data parameters WAP browser is licensed from WAP depending on modelWAP menus Home connection to the home Advanced... menu access to sub-menus Configuration of parametersConfiguration of WAP parameter Downloading objects From the Home menu, start up connection to a serviceConnection Show URL which presents the current Internet address Icons DisconnectionExit from the WAP function Full screen display by pressing on the righthand key Games Maintenance menu Available accessoriesBattery Upkeep Recommendations Electrical safetyAirplane safety Areas containing combustibles Non ionising radiation Road safetyHospitals, the phone must be switched off Electronic medical equipment General precautions Removing the battery may mean that the time is lost Recommendations Technical Characteristics Advice for limiting exposure to radiofrequency RF fields Actions TroubleshootingProblem Situation Error message Incorrect PIN Problem Situation ActionsError message SIM not Present Error message SIM Blocked MYX-1EN-16dépannage.pmd75 Try sending the message later Cannot send messagesNetwork are operational No voice box