Troubleshooting

Problem - Situation

Actions

Error message: SIM NOT PRESENT

Check that the SIM card has been inserted correctly.

 

Examine the SIM card. If it is damaged, contact your

 

mobile phone operator sales point. If the message is

 

still displayed, contact the after sales service.

Error message: INCORRECT PIN

The PIN has been incorrectly entered. If the PIN is

 

entered incorrectly three times, the SIM card is

 

blocked.

Error message: SIM BLOCKED

The PIN has been incorrectly entered three times.

 

Use your Personal Unblocking Key (PUK) to unblock

 

the SIM card.

 

Enter:

 

**05*PUK*PIN*PIN#

 

PUK: your PUK code supplied by your mobile phone

 

operator.

 

PIN: your PIN code.

 

After 10 (or 5 depending on the type of SIM card)

 

unsuccessful attempts, the SIM card is blocked

 

permanently. You must then contact your mobile

 

phone operator to get a new card.

Error message: SIM LOCKED

The mobile phone operator may require certain types

 

of SIM card to be used. This message indicates that

 

the SIM card is not accepted.

 

Remove the SIM card and turn the phone on again. If

 

you get the SIM not present error message, check

 

with your phone dealer whether your SIM card is

 

compatible. Otherwise, contact the after sales

 

service.

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Sagem myX-1 manual Problem Situation Actions, Error message SIM not Present, Error message Incorrect PIN