US E R GU I D E (TR O U B L E S H O O T I N G )
Calling for Service
There is information and support available at www.Xerox.com. There you can find answers to many of your questions, solutions to problems, order toner and supplies, and request service support.
For information on clearing fault codes, refer to the section entitled
Fault Codes, in this chapter.
There may be times when you will not be able to correct a problem. When this happens, you should call for service. The numbers for calling for service are as follows.
• | United States | |
• | Canada |
Be prepared to provide a complete description of the problem to the service operator. This includes the following information:
•Machine Serial Number -
Press the Machine Status button, then select Machine Information to view the serial number.
•Fault Codes
The Fault Code will appear on the screen when a fault occurs.
Defining the problem accurately may help to solve the problem over the phone and minimize downtime. If the problem cannot be resolved by telephone, a service representative will be dispatched to your machine promptly.
