Xerox M24 manual For more information on the features on these tabs, refer to

US E R GU I D E (TR O U B L E S H O O T I N G )

Resolving Output Quality Problems Using Basic Copying, Added Features, and Image Quality Tabs

	For more information on the features on these tabs, refer to the
	section entitled Copier Features, in the User Guide (Copier).
Problem	Suggested Solution
Moiré patterns on the	This problem occurs when original documents have halftone images.
copies	Perform the suggested solutions in the following order:
	– Use the Sharpness feature to select Softer options until the moiré
	patterns are not visible.
	– If using Photo mode, switch to Text & Photo mode.
	– Select Halftone as the Original Type.
	– Rotate the original on the Document Glass by 180 degrees.
	– Reduce or enlarge the output by 5%.
The entire document is	– Enter the Original Size.
not being copied	– Reduce the image.
	– Ensure that the document placement matches the Original
	Orientation setting.
Scattered, very light	– Select Background Suppression in the Preset Color Balance
show-through images	feature on the Image Quality tab.
occur when copying a	– To eliminate the unwanted show-through images, place the thin
document that is on
	(translucent) document on the Document Glass. Cover the
thin paper
	document with a black (or very dark) sheet of paper that is the
	same size as the document you are copying.
	– Place the 2-sided original document on the document Glass with
	a blank sheet of paper on top of it.
A black border appears	Select Auto Center in the Margin Shift feature or Border Erase on
at the edge of the copy	the Added Features tab.
when a reduction
option is selected
A black border appears	– Select Auto Center in the Margin Shift feature or Border Erase
on the copy of a small	on the Added Features tab.
document	Or
	– Program the Original Size on the Scan Options tab for the dark
	bordered document that you wish to copy.
Colors are incorrect or	– Perform an Auto Gradation Adjustment.
have shifted over time.	For more information on Auto Gradation Adjustment, refer to the
	User Guide (Machine Administrator).

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