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| US E R GU I D E (TR O U B L E S H O O T I N G ) | |
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| Problem | Suggested Solution |
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| Deletions on the copy | – Edge deletion on all sides of the copy is normal, and is greatest |
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| edges. | on the lead edge of the copy. Set the Border Erase feature, |
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| Variable Erase option, to 4mm to minimize the deletion. Select |
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| the size for the original document on the Scan Options tab and an |
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| appropriate setting from the Reduce/Enlarge option from the |
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| Basic Copying tab. |
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| – Moisture may be present in the paper. Load a fresh supply of |
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| paper into the trays. |
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| – Some deletions may be caused by small pieces of paper |
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| remaining in the printer/copier components after a paper jam has |
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| been cleared. When clearing a paper jam, be sure to look for and |
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| remove any paper fragments. |
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| Copies made from | Most emulsions used to develop photographs have color. Sometimes |
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| photographs show | this color shows on the border of the photograph. To prevent the |
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| color or background on | color from being copied as part of the image or as background, use |
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| output edges | one of the following suggested solutions: |
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| – Select Background Suppression in the Image Quality Presets |
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| feature on the Image Quality tab. |
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| – Use the Border Erase feature on the Added Features tab to |
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| deliberately erase the unwanted color or background from the |
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| edge. |
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| The copies made using | Select the Original Size feature and program the exact size of the |
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| 100% Reduce/Enlarge | dark bordered document that you wish to copy. |
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| feature do not include |
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| the entire image along |
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| the edge of the |
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| document. |
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| Output is too light | Use the Lighter/Darker feature to select a darker level. Select the |
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| Text or Maps option in the Original Type feature. |
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| Output is too dark | Use the Lighter/Darker feature to select a lighter level. Select the |
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| Photo option in the Original Type feature |
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| Output has too much | – Select less Contrast (toward Lower) on the Light/Dark/Contrast |
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| contrast | feature on the Image Quality tab. |
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| – Select less Color Saturation (toward Lower) on the Sharpness/ |
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| Saturation feature on the Image Quality tab. |
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| Output has low | – Select more Contrast (toward Higher) on the Light/Dark/Contrast |
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| contrast | feature on the Image Quality tab. |
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| – Select more Color Saturation (toward Higher) on the Sharpness/ |
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| Saturation feature on the Image Quality tab. |
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