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Xerox manual Troubleshooting Guide WorkCentre M24 Printer/Copier

Models: M24

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Troubleshooting Specs Install Error codes Document Default Properties Delayed Print System Administrator Data Dimension Maintenance Configuration Tab Settings

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Troubleshooting Guide

WorkCentre M24

Printer/Copier

Page 402 Page 404

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Xerox manual Troubleshooting Guide WorkCentre M24 Printer/Copier

Page 402 Page 404

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Contents

User Guide WorkCentre M24 Printer/Copier Page User Guide Copier Duplex Automatic Document Feeder Dadf Optional Finisher Optional Accessory User Guide Print Overview Windows 95/98/Me Basic Printing Secure Print Internet Services User Guide Scan Scanning Document to Send as E-mail3-36 User Guide Machine Administrator Network Settings Print Mode Settings User Guide Troubleshooting Xvi Page Page Safety Notes/Regulatory Information Laser Safety Maintenance Safety Ozone Safety Radio Frequency Emissions Safety Extra Low Voltage Approval Regulatory Information FIC SOC Page Canadian Regulatory Information European Regulatory Information It’s Illegal in the USA Page It’s Illegal in Canada Environmental Notices for the USA Product Recycling and Disposal Conventions SA F E T Y no T E S /RE G U L a T O R Y in F O R M a T I O N Copying User Guide WorkCentre M24 Printer/Copier Page Table of Contents TA B L E O F CO N T E N T S Accessory TA B L E O F CO N T E N T S User Guide Copier US E R GU I D E CO P I E R Number Name Function Control Panel US E R G U I D E C O P I E R US E R GU I D E CO P I E R Touch Screen Document Glass Power SwitchAudio Tones Duplex Automatic Document Feeder Dadf Output Trays Paper Trays Sleep mode Power Saver ModeExiting the Power Saver Mode Low Power mode Quick Start Guide to Copying Making Copies Using the Duplex Automatic Document Feeder Making Copies from the Document Glass Making Copies Using Features US E R GU I D E CO P I E R Press the Save button to return to the Image Quality screen When copying is completed, perform the following Tray 5 Bypass TrayTandem Tray Module Tray Module Auto Size Detect for Tray 5 Bypass Auto Tray Switching Loading Stock Paper US E R GU I D E CO P I E R Transparencies Loading Stock into Tray 5 Bypass Loading Paper into Trays 1, 2, 3, US E R G U I D E C O P I E R Loading SRA3 Paper into Tray 5 Bypass Basic Copying Tab Copier Features Output Color Auto Full Color Black Dual Color Single Color Sided To 1 Sided To 2 Sided To 1 Sided Reduce/Enlarge Using Presets% Using Variable% US E R GU I D E CO P I E R Paper Supply Select Auto Size Detect Select Standard Size Programming the Paper Supply for Tray 5 Bypass US E R G U I D E C O P I E R Added Features Tab Sided To 1 Sided To 2 Sided To 1 Sided Output Center Output Tray Finisher Tray Auto Collated Uncollated Head to Top Stapling Margin Shift Select Auto Center Using the Auto Center Feature Variable Shift Using the Margin Shift/Variable Shift FeatureSide No Shift Auto Center Corner Shift Border Erase Select Variable Erase Image Quality Tab Original Type Text Photo Text & PhotoOther Color Originals Auto Exposure On the Image Quality tab select Lighter/Darker/Contrast Lighter/Darker/Contrast On the Image Quality tab select Sharpness/Saturation Sharpness/Saturation Color Shift Color Balance On the Image Quality tab select Image Quality Presets Image Quality Presets Output Format Tab Multiple Up Left to Right Right to Left Top to Bottom US E R GU I D E CO P I E R Transparency Separators Selecting Blank Separators Selecting Separators + N Sets Covers No Covers Front Covers Front & Back Covers Repeat Image Off Auto Repeat Variable Repeat Poster US E R G U I D E C O P I E R Mirror Image/ Negative Image Scan Options Tab Original Size US E R G U I D E C O P I E R On the Scan Options tab select Mixed Size Originals Mixed Size Originals Bound Originals Both Pages Left Page Only Right Page Only Off Always On On during Auto Image RotationPortrait Original Left Edge Portrait Original Right Edge Original Orientation Book Duplex US E R GU I D E CO P I E R Job Assembly Tab Storing a Job Stored Jobs Retrieving a Job Build Job US E R G U I D E C O P I E R Left Bind/Top Bind Right Bind Booklet Creation Component Names and Functions Duplex Automatic Document Feeder Dadf Optional Accessory Document Specifications Documents Not Recommended US E R GU I D E CO P I E R Using the Finisher Finisher Optional Accessory Copying Stapling Options Printing Checking Current Jobs Job Status Changing the Print Priority Checking Completed Jobs Outputting/Deleting Secure Prints 100 Outputting Sample Prints 102 Delayed Print 104 105 106 Machine Status 108 Machine Information Cleaning the Dadf and Document Glass Maintenance Changing Toner Cartridges 112 113 Speed by Media Machine Specifications Dimensions and Weight 116 Printing User Guide WorkCentre M24 Printer/Copier Page TCP/IP LPD Windows 2000 and Windows XP Cancel Print/Check Print Job Status Delayed Print Overview User Guide Print As a Local Printer Printer Environments TCP/IP LPD As a Network Printer Windows Network SMB US E R GU I D E PR I N T Installing the Print Drivers Windows 95/98/Me Installing PostScript or PCL Print Driver US E R GU I D E PR I N T Configuring the PostScript Print Driver on Windows 95/98/Me Feature Settings Configuration Tab Settings US E R GU I D E PR I N T US E R GU I D E PR I N T Options Tab Settings Output Settings Tab Settings SettingsOutput Paper Job Type Standard or High Quality is selected Color Settings Tab Settings Print Driver Properties Configuring the PCL Print Driver on Windows 95/98/Me This describes Print Features in the Configuration tab Print Features Finisher Printer Tab Settings Document Default Properties US E R GU I D E PR I N T US E R GU I D E PR I N T Select Add Port Windows NT On the Print Ports screen, select Close US E R GU I D E PR I N T Configuration Tab Configuring PostScript Print Driver on Windows NT Installable Options Settings Specify Job Owner Job Type User Setting Output Settings Tab Print Driver Document Defaults Advanced Tab Settings Output Tray Printer Features Settings Print Mode is set to High Speed US E R GU I D E PR I N T Output Settings Tab Settings Default setting is Configuring the PCL Print Driver on Windows NT Configuration Tab Settings Print Features Printer Tab Settings This describes the Document Defaults Document Defaults US E R GU I D E PR I N T US E R GU I D E PR I N T Select either Local Printer or Network Printer Windows 2000 and Windows XP Select Do not share this printer, and select Next Installable Options in the Device Settings Tab Configuring the PostScript Print Driver on Windows 2000/XP Select the Device Settings tab Configuration Tab Settings Printing Preferences Advanced Options Dialog Box Settings Center Tray or Finisher Tray has been installed Standard or High Quality is selected US E R GU I D E PR I N T Select the Output Settings tab Output Setting Tab Settings Default setting is Configuring the PCL Print Driver on Windows 2000/XP Configuration Tab Settings Print Features Printer Tab Settings This describes the Printing Defaults on the Advanced tab Printing Defaults US E R GU I D E PR I N T US E R GU I D E PR I N T Macintosh Installing PostScript Print Driver Configure the PPD File Configure Settings Setting the Print Driver Properties on Macintosh Printer Specific Options Settings Standard or High Quality is selected Print Mode is set to High Speed US E R GU I D E PR I N T Differences From Copying Paper Prior to Printing Printing Procedure US E R GU I D E PR I N T Setting Printing Features Switching Printer Off-line Canceling a Print Job From the Printer Cancel Print/Check Print Job StatusCancel Print from the Workstation Canceling a Print Job Using Internet Services Canceling a Print Job During Print Canceling a Print Job in Process Canceling Jobs Stored in the Printer Printing with Black Specifying Output Color for Printing in a PCL Driver Image Adjustment Mode Print Mode Black & High Speed Image Recommended Graphics Options Adjustment Black & Standard Image Recommended Graphics Options Adjustment Mode Black & High Quality Printing with Auto Print Mode Operating System Options Contents Image Auto Correction Conversion Auto & High Speed Auto & Standard Auto & High Quality Printing with Auto Adjusting Color for Printing Adjusting Image Settings Brightness/Chroma/Contrast Select OK Check the Adjust Color Balance check box Adjusting Color Balance Color Temperature/Gamma Correction ICC Profile Adjusting Profile Settings Display the Profile Settings tab to adjust these settings Select either Color Temperature/Gamma or ICC Profile Options for the Text Group Adjusting Detailed Settings Options for the Graphic Group Options for the Photo Group These settings are effective only for images like photos Options for the Whole Document These settings are effective for the whole document Select the desired options then select OK Secure Print Setting Secure Print Jobs At the Workstation Printing Secure Print Jobs At the Printer Setting Delayed Print Jobs Delayed Print Printing Delayed Print Jobs Sample Print Setting Sample Print Jobs Printing Sample Print Jobs Select the Output Settings tab Introduction Internet Services Screen Structure Target Operating System System Structure Browsers Configuring the BrowserNetscape Communicator Internet Explorer Port Number Setting Proxy Server SettingProxy Server and Port Number Accessing Internet Services from the Workstation Internet Services Features Printing Documents Using the Services Feature Printing Documents To Submit a Document for Printing Viewing the Active Jobs List Viewing/Deleting Jobs Using the Jobs Feature Deleting Jobs 122 Scanning User Guide WorkCentre M24 Printer/Copier Page Table of Contents Scanning Document to Send as E-mail User Guide Scan Scanning Using Templates Scanning Using Mailboxes How to Scan Using Mailboxes US E R GU I D E SC a N Basic Scanning Tab Output Color US E R GU I D E SC a N Scanning Resolution Sided Head to Head Sided Head to Toe More Sided Originals Select 1 Sided or 2 Sided Scan Options Tab Sided Originals Reduce/Enlarge Using Presets Select Variable% Using Variable% Using Auto % Auto Size Detect Standard Sizes Non-standard Sizes Scan Size Bound Originals Select the pages that you want scanned Mixed Size Originals Border Erase Select Normal or Variable Erase Image Quality / File Format Tab Text & Photo Original Type Image Compression Lighter/Darker/Contrast File Format Auto Exposure How to Pause or Cancel a Scanning Job Checking a Scan Job Checking or Deleting a Scan Job on the Machine Select All button Deleting a Scan Job Scanning in Batches Retrieving a Scanned Document Retrieving/Deleting Scanned DocumentsDeleting a Scanned Document Required Environment Configuring the Client for Scanning Uninstallation Installation Importing to an Application Changing Network Scanner Utility Settings Requirements Scanning Document to Send as E-mail Scan and Mail When using an address list When the contents is Same as SenderWhen using the keyboard to enter US E R GU I D E SC a N Fax Page Page Table of Contents Network Settings Print Mode Settings User Guide Machine Administrator System Settings Setting and Changing the Administrator Password US E R GU I D E MA C H I N E AD M I N I S T R a T O R Entering the System Settings Mode Entering and Exiting the System Settings Mode Exiting System Settings Mode Changing Settings in System Settings Mode Setting the Common Settings Adjust Off Adjust On Machine Clock/Timers Setting 60 ~ 240 seconds, in 60-second increments Off Soft Normal Loud Audio Tone Settings Off Soft Normal Loud Features Job Status Machine Status Setting Screen Defaults For more information on recommended paper types, refer to Paper Tray Attributes Lightweight Bond Paper Plain Paper Recycled Paper Custom Paper 1 Best suited for color-exclusive bond Copy Job Print Job Setting Printing Priority Defaults Image Quality Setting Image Quality Adjustment More B/W Speed Priority Auto Gradation Adjustment US E R GU I D E MA C H I N E Reports Settings Other Machine Settings Copy Mode Settings Basic Copying Presets No Default Auto Full Color Black Dual Color Copy Defaults Single Color 100% Tray No Shift Margin Shift Side None Basic Copying screen Light +3 Higher Coolest Head to Top Setting Description Copy Control LEF, B4, B5 SEF, B5 LEF, B6 SEF, B6 LEF Original Size Defaults Setting Reduce/Enlarge Presets Setting Custom Colors Network Settings Print Mode Settings Allocate Memory Receiving Buffer-NetWare Default is Off Choose from the following options Others Print Mode Settings Basic Scanning Presets Scan Mode Settings Setting Scan Defaults Set top & bottom Head to Top Higher Setting the Scan Size Defaults Setting the Output Size Defaults Preset 1 ~ Other Settings Scanner Setting Description Setting/Deleting Mailboxes Auditron Create/Check Accounts Select Reset Total Pages Printed or Reset Account Deleting/Resetting Data by Account Enabling Auditron Mode System Administrator Data Delete/Reset All Account Data Print Meter Report Auditron Report Printing Meter Reports Internet Services Fax US E R GU I D E MA C H I N E AD M I N I S T R a T O R Troubleshooting Guide WorkCentre M24 Printer/Copier Page Table of Contents TA B L E O F CO N T E N T S User Guide Troubleshooting Paper Jam Clearance US E R GU I D E TR O U B L E S H O O T I N G Paper Jams at the Left Center Cover Paper Jams in Trays 1 to Paper Jams in the Duplex Unit Paper Jams on the Finisher Interface Document Jams Jams on Original Input Area and Document Glass Stapler Faults Resolving Hardware Problems Resolving Programming Problems Resolving Processor Problems Ensure the paper matches the type defined for the paper tray US E R GU I D E TR O U B L E S H O O T I N G For more information on the features on these tabs, refer to Basic Copying tab Light to dark, and all levels of density need to be copied Smaller than the copy paper selected Machine Serial Number Fault Codes Fault Codes Fault Code Cause/Remedy US E R GU I D E TR O U B L E S H O O T I N G Fault Code Cause/Remedy Index D E Iii D E Index D E Vii Viii Index

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