US E R GU I D E (TR O U B L E S H O O T I N G )
Resolving Processor Problems
Problem | Suggested Solution |
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Transparencies | Load transparencies by following the instructions in the section |
| Loading Stock, in the User Guide (Copier). |
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11 x 17 (A3) | Remove each copy of 11x17 inch (A3) transparencies from the |
transparencies jam | Output Tray before subsequent copies exit the printer/copier |
when exiting the |
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printer/copier to the |
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output tray |
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Transparencies stick | Select the Transparency Separators feature to eliminate the problem. |
together after copying | For more information about this feature refer to the section entitled |
| Transparency Separators, in the User Guide (Copier). |
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Multiple sheets feed | – Do not fill the paper trays above the MAX fill line indicator. Trays 1 |
from the Trays | and 2 hold approximately 520 sheets each of 24 lb. (90 gsm) |
| paper. Tray 3 850 sheets 24 lb. (90 gsm) paper, Tray 4: 1150 |
| sheets 24 lb. (90 gsm) paper |
| – Remove the paper from the Tray and fan the sheets to separate |
| the joined sheets. |
| – Predrilled sheets may stick together at the holes. Remove the |
| paper from the Tray and fan the sheets to separate the joined |
| sheets |
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Multiple sheets feed | – Paper and transparencies may stick together if environmental |
from Tray 5 (Bypass) | conditions are too dry and cause excessive static. Increase the |
| humidity level in the printer/copier room to minimize static. |
| – Do not overload Tray 5 (Bypass). |
| – Gently fan transparencies to separate the sheets before you load |
| them into Tray 5 (Bypass). If multiple sheet feeding continues, |
| feed the transparencies one at a time from Tray 5 (Bypass). |
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Sheets will not feed | – Ensure that the height of the stack does not exceed the MAX fill |
from the Tray 5 | line. |
(Bypass) | – Check that the paper guide is not too tight. The paper guide |
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| should be adjusted to be just snug against the paper stack. |
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Paper jams when | – Ensure that the edge guides of the paper trays fit snugly against |
exiting the Trays | the paper stack. |
| – Do not fill the paper trays above the MAX fill line indicator. Tray 1 |
| and 2 hold approximately 520 sheets of 24 lb. (90gsm) paper. |
| Tray 3 holds approximately 850 sheets of 24 lb. (90gsm) paper |
| and tray 4 holds approximately 1150 sheets of 24lb (90 gsm) |
| paper. Close the Tray slowly to avoid shifting the paper stack. |
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