Xerox M24 manual Ensure the paper matches the type defined for the paper tray

US E R GU I D E (TR O U B L E S H O O T I N G )

Problem	Suggested Solution
Output jams when	– Ensure the paper matches the type defined for the paper tray.
exiting the printer/	When the Finisher Transport is present the Center Output Tray
copier to the Center	can hold up to 200 sheets of 24 lb. (90 gsm) paper. Empty the
Output Tray (when the	Tray when output approaches this limit, to ensure continuous
Finisher is installed)	production.
	– Ensure the first sheet is not blocking the paper exit, particularly
	for 11x17 inch output.
Output jams when	– Ensure the paper matches the type defined for the Tray.
exiting the printer/	– The Center Output Tray has a capacity of 400 sheets of 24lb
copier to the Center
	(90gsm) paper. Remove the output when it approached this limit
Output Tray (when the
	to ensure continuous production. Ensure the first sheet is not
Finisher is not
	blocking the paper exit, particularly for 11x17 inch output.
installed)
11 x 17 inch output	Ensure the first sheet of 11x17 inch output exits completely.
blocks exit
Copies originating from	The paper guide on Tray 5 (Bypass) may not be set correctly or may
Tray 5 (Bypass) are	be too tight against the paper stack. Ensure that the paper guide
skewed. Jams may be	snugly touches the paper stack.
occurring
Printer/copier does not	For the Auto Paper selection to function correctly, the size of the
make copies when	original document must be the same size as the paper supply that is
Auto Paper is selected.	loaded in at least one of the trays. If not, select the paper tray size
	that best meets your needs. Or if you wish to continue to use the
	Auto Paper feature, load one of the trays with the same size paper as
	the original document.
Loss of information or	– If you must use folded or creased paper, use a lightweight paper,
image deletions on	24 lb. (90 gsm). Also, avoid imaging the copy paper in the are of
copies made on paper	the fold or the crease.
that has been folded or	– Handle the copy paper carefully. Slight folds or creases may
creased.
	result in output deletions.

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