Using the Polycom Touch Control

Getting Help

This section lists the error messages that you may receive on the Polycom Touch Control when you place a call that does not connect. It also describes how to contact the Help Desk whenever you need help with your ITP system.

Understanding Error Messages

If you make a call using the Polycom Touch Control and the call does not connect, you will receive an error message. The following table describes some of the more common error messages that you may receive:

Error Message

Description

 

 

The call has ended.

Your site or the far site hung up the call.

 

 

The far end system is capable of

The far site has automatic answer set to

accepting the call, but the call was

Do not disturb.

rejected for an unknown reason.

 

Contact your network administrator for

 

assistance.

 

 

 

The far site is busy. Try the call again

The far site is already in a call.

later.

 

 

 

The far site could not be reached. Make

The far site is not reachable for an

sure the far system is operational, and

unknown reason.

then try the call again.

 

 

 

If one system requires encryption for all

There is a mismatch in encryption

calls and the other system has

requirements.

encryption disabled, your call cannot be

 

completed because of security or

 

permissions issues. Contact your

 

network administrator for assistance.

 

 

 

Calling the Help Desk

When you experience technical difficulties or have a question about your Polycom ITP system, you can call the Help Desk.

The Help Desk number is configured by the system administrator. If your Help Desk button is not working, contact your system administrator.

If your organization has signed up for Video Network Operations Center (VNOC) services, you may also be able to call the Help Desk to request a room reservation, extend or cancel a meeting, or request other assistance. For more information about room requests, refer to Reserving a Polycom ITP Room on page 4-4.

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Polycom 3725-63211-002, A manual Getting Help, Understanding Error Messages, Calling the Help Desk

3725-63211-002, A specifications

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