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Polycom 3725-63211-002, A manual Getting Help, Understanding Error Messages, Calling the Help Desk

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Using the Polycom Touch Control

Getting Help

This section lists the error messages that you may receive on the Polycom Touch Control when you place a call that does not connect. It also describes how to contact the Help Desk whenever you need help with your ITP system.

Understanding Error Messages

If you make a call using the Polycom Touch Control and the call does not connect, you will receive an error message. The following table describes some of the more common error messages that you may receive:

Error Message	Description

The call has ended.	Your site or the far site hung up the call.

The far end system is capable of	The far site has automatic answer set to
accepting the call, but the call was	Do not disturb.
rejected for an unknown reason.
Contact your network administrator for
assistance.

The far site is busy. Try the call again	The far site is already in a call.
later.

The far site could not be reached. Make	The far site is not reachable for an
sure the far system is operational, and	unknown reason.
then try the call again.

If one system requires encryption for all	There is a mismatch in encryption
calls and the other system has	requirements.
encryption disabled, your call cannot be
completed because of security or
permissions issues. Contact your
network administrator for assistance.

Calling the Help Desk

When you experience technical difficulties or have a question about your Polycom ITP system, you can call the Help Desk.

The Help Desk number is configured by the system administrator. If your Help Desk button is not working, contact your system administrator.

If your organization has signed up for Video Network Operations Center (VNOC) services, you may also be able to call the Help Desk to request a room reservation, extend or cancel a meeting, or request other assistance. For more information about room requests, refer to Reserving a Polycom ITP Room on page 4-4.

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Polycom 3725-63211-002, A manual Getting Help, Understanding Error Messages, Calling the Help Desk

Contents

Software Version 3.0.3 October 2011 3725-63211-002/A Polycom Immersive Telepresence ITP User’s GuidePatent Information Trademark InformationAbout this Guide Polycom Immersive Telepresence ITP User’s Guide iv 1 Introducing the Polycom ITP Systems Contents2 Using the Polycom Touch Control Polycom Immersive Telepresence ITP User’s Guide 3 Viewing People and Content4 Conducting Successful Meetings List of Figures Figure 3-4 Laptop Button on the Show Content Screen in an RPX Suite Figure 1-1 Polycom RPX 418M Suite Introducing the Polycom ITP SystemsFigure 1-2 Polycom OTX 300 System Key Features and Benefits of the Polycom RPX Solutions Key Features and BenefitsBenefit FeatureEasy content Feature Key Features and Benefits of the Polycom OTX SystemsFeature BenefitBenefit FeatureThe key features and benefits of the Polycom TPX HD system include Key Features and Benefits of the Polycom TPX HD SystemFeature BenefitBenefit FeatureUsing the Polycom Touch Control Accessing the Home Screen Powering the Polycom Touch Control On and OffUser Settings 3 Select Touch Control PowerFrom page two of the Home screen, you can From page three of the Home screen, you can Understanding the Polycom Touch Control Indicators Figure 2-7 Call Screen In an OTX 300 Call Figure 2-6 Call Participants ScreenFigure 2-9 Keypad Screen In a Call Using the Polycom Touch ControlFigure 2-8 OTX 300 Close Up View and Wide Shot View Screen Answering a Call Calling and AnsweringCalling by Entering a Name or Number Placing a Call2 Touch Keyboard Calling by Entering a SIP AddressFigure 2-11 Keypad Screen Not in a Call Figure 2-12 Alphanumeric Keyboard Screen Not in a CallTo call from the Favorites screen Calling from the Favorites Screentouch Directory Calling from the DirectoryPlace a Call, and then Ending a Call Making Calls Using Meeting ComposerSelecting Sites Using Meeting Composer Audio Only Call appears Selecting a Site Using Manual DialParticipants Figure 2-17 Keypad Screen Using Meeting Composer With ParticipantsTo select a site using Favorites Selecting a Site Using FavoritesSelecting a Site Using the Directory Figure 2-21 Directory Screen Using Meeting Composer To select a site using the DirectoryPlace a Call, and then touch DirectoryPage To place a call using Meeting Composer Placing a Call Using Meeting ComposerHang Up Ending a Call Using Meeting ComposerTo end the call with all participants, touch To use the calendar Using the CalendarFigure 2-27 Calendar Details Screen Adjusting the Volume at Your Site Adjusting the VolumeAdjusting the Polycom Touch Control Volume Muting the MicrophonesCalling the Help Desk Understanding Error MessagesGetting Help To call the help desk Help DeskViewing People Viewing People and ContentIf you Viewing People in an RPX Suitemake a callmake a If youcall This is what you will see in your RPXmake a If youcall This is what you will see in your RPXmake a If youcall This is what you will see in your RPXIf you Viewing People in an OTX or TPX Roommake a callmake a If youcall This is what you will see in your OTXOTX room Left side ofOTX room 43 imageFigure 3-3 Content on Three Displays in an OTX 300 Room Viewing ContentAccessing the Content Monitors in RPX Suites Accessing the Content MonitorsAccessing the Content Monitors in OTX Rooms Accessing the Content Monitors in OTX 300 RoomsAccessing the Content Monitor in OTX 100 Compact Rooms Using a Laptop in the RoomAccessing the Content Monitors in Standard OTX 100 Rooms To view content using a laptop in the room To view content using a laptop with People+Content IP Using a Laptop with People+Content IP5 Click Connect 6 Do one of the following » Touch Stop to stop sharing content Show Content Using a Document Camera1 From the Home screen, touch 2 Place the content on your document camera, and then touchMinimum Projected Area Approx. 1.5” x 1.75” Projected Light Area Dark Roomfor 8.5” x 11” Here Projected Light Area for 22” x 26” Here Projected Light Area5 Touch Using an Integrated PC RPX Suites OnlyStop to stop sharing content Show Content Using a USB DriveTo show content from a USB drive using a Polycom Touch Control 5 Touch a file to view it To add annotations to the content Polycom Immersive Telepresence ITP User’s Guide 3-22 Meeting Tips Conducting Successful MeetingsVideo Tips RPX SuitesTPX Rooms OTX RoomsParticipant should be looking here Participant is looking hereDocument Camera Tips Audio TipsMeeting Coordinator Tips Reserving a Polycom ITP RoomHelp Desk To request a reservationPolycom Immersive Telepresence ITP User’s Guide 4-6 Page Polycom Worldwide Headquarters