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Polycom A, 3725-63211-002 manual Help Desk, To call the help desk

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To call the help desk:

Polycom Immersive Telepresence (ITP) User’s Guide

To call the help desk:

1Do one of the following:

—Touch Call for Help from the Home screen.

—Touch the Help Desk entry in Favorites (if available).

—Touch Help Desk from any dialing screen.

2 Touch

Help Desk.

The system will automatically place an audio call to the Help Desk using the number preconfigured by your system administrator.

Figure 2-28Help Desk Screen

Note that the four buttons at the bottom of Figure 2-28appear only when you touch Help Desk from a dialing screen.

If you touch Call for Help when an audio call is connected, the system must hang up the audio call in order to place the help call. A message informs you of this before hanging up the audio call.

If your organization has signed up for VNOC services, you can also get help by calling the VNOC directly using the phone number provided by your organization.

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Polycom A, 3725-63211-002 manual Help Desk, To call the help desk

Contents

Polycom Immersive Telepresence ITP User’s Guide Software Version 3.0.3 October 2011 3725-63211-002/ATrademark Information Patent InformationAbout this Guide Polycom Immersive Telepresence ITP User’s Guide iv Contents 2 Using the Polycom Touch Control1 Introducing the Polycom ITP Systems 3 Viewing People and Content 4 Conducting Successful MeetingsPolycom Immersive Telepresence ITP User’s Guide List of Figures Figure 3-4 Laptop Button on the Show Content Screen in an RPX Suite Introducing the Polycom ITP Systems Figure 1-1 Polycom RPX 418M SuiteFigure 1-2 Polycom OTX 300 System Key Features and Benefits Key Features and Benefits of the Polycom RPX SolutionsFeature Easy contentBenefit Feature Key Features and Benefits of the Polycom OTX SystemsFeature BenefitFeature BenefitFeature Key Features and Benefits of the Polycom TPX HD SystemThe key features and benefits of the Polycom TPX HD system include BenefitFeature BenefitUsing the Polycom Touch Control User Settings Powering the Polycom Touch Control On and OffAccessing the Home Screen 3 Select Touch Control PowerFrom page two of the Home screen, you can From page three of the Home screen, you can Understanding the Polycom Touch Control Indicators Figure 2-6 Call Participants Screen Figure 2-7 Call Screen In an OTX 300 CallUsing the Polycom Touch Control Figure 2-8 OTX 300 Close Up View and Wide Shot View ScreenFigure 2-9 Keypad Screen In a Call Calling and Answering Answering a CallPlacing a Call Calling by Entering a Name or NumberFigure 2-11 Keypad Screen Not in a Call Calling by Entering a SIP Address2 Touch Keyboard Figure 2-12 Alphanumeric Keyboard Screen Not in a CallCalling from the Favorites Screen To call from the Favorites screenCalling from the Directory Place a Call, and thentouch Directory Making Calls Using Meeting Composer Selecting Sites Using Meeting ComposerEnding a Call Selecting a Site Using Manual Dial Audio Only Call appearsFigure 2-17 Keypad Screen Using Meeting Composer With Participants ParticipantsSelecting a Site Using Favorites To select a site using FavoritesSelecting a Site Using the Directory Place a Call, and then To select a site using the DirectoryFigure 2-21 Directory Screen Using Meeting Composer touch DirectoryPage Placing a Call Using Meeting Composer To place a call using Meeting ComposerEnding a Call Using Meeting Composer To end the call with all participants, touchHang Up Using the Calendar To use the calendarFigure 2-27 Calendar Details Screen Adjusting the Polycom Touch Control Volume Adjusting the VolumeAdjusting the Volume at Your Site Muting the MicrophonesUnderstanding Error Messages Getting HelpCalling the Help Desk Help Desk To call the help deskViewing People and Content Viewing Peoplemake a Viewing People in an RPX SuiteIf you callcall If youmake a This is what you will see in your RPXcall If youmake a This is what you will see in your RPXcall If youmake a This is what you will see in your RPXmake a Viewing People in an OTX or TPX RoomIf you callcall If youmake a This is what you will see in your OTXOTX room Left side ofOTX room 43 imageViewing Content Figure 3-3 Content on Three Displays in an OTX 300 RoomAccessing the Content Monitors in OTX Rooms Accessing the Content MonitorsAccessing the Content Monitors in RPX Suites Accessing the Content Monitors in OTX 300 RoomsUsing a Laptop in the Room Accessing the Content Monitors in Standard OTX 100 RoomsAccessing the Content Monitor in OTX 100 Compact Rooms To view content using a laptop in the room Using a Laptop with People+Content IP To view content using a laptop with People+Content IP5 Click Connect 6 Do one of the following » Touch Stop to stop sharing content 1 From the Home screen, touch Using a Document CameraShow Content 2 Place the content on your document camera, and then touchfor 8.5” x 11” Here Dark RoomMinimum Projected Area Approx. 1.5” x 1.75” Projected Light Area Projected Light Area for 22” x 26” Here Projected Light AreaUsing an Integrated PC RPX Suites Only Stop to stop sharing content5 Touch Using a USB Drive To show content from a USB drive using a Polycom Touch ControlShow Content 5 Touch a file to view it To add annotations to the content Polycom Immersive Telepresence ITP User’s Guide 3-22 Video Tips Conducting Successful MeetingsMeeting Tips RPX SuitesParticipant should be looking here OTX RoomsTPX Rooms Participant is looking hereAudio Tips Document Camera TipsReserving a Polycom ITP Room Meeting Coordinator TipsTo request a reservation Help DeskPolycom Immersive Telepresence ITP User’s Guide 4-6 Page Polycom Worldwide Headquarters