Troubleshooting

PROBLEM - SITUATION

ACTIONS

Impossible to start phone

Hold down the Start key (3 s).

 

Charge the phone up for 15 minutes before starting it again.

 

Check the battery change icon scrolls.

 

Yes: charge correct.

 

No: disconnect the charger, then reconnect it, check that the battery icon scrolls.

 

Press the right programmable key "Start".

 

If the icon continues not to scroll, repeat the disconnect and connect operation

 

several times. If the battery still does not charge, contact the after-sales service.

 

When the charge battery icon has stopped flashing, the battery is charged.

BATTERY STATE UNKNOWN message The battery has not been recognised by the phone. Check that the battery is

 

correctly installed in the phone.

LOW BATTERY message

This message is displayed when the battery becomes too weak. The phone

 

switches itself off automatically. Put the phone on charge.

SIM MISSING message

Check SIM card is present and properly installed.

 

Visually check the SIM card. If the card is damaged, contact the operator's point

 

of sale to check. If the message continues, contact the after-sales service.

PIN INCORRECT Message

PIN keying error. Caution: after three attempts, the SIM card is locked.

Troubleshooting

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Sagem MyX2-2 Troubleshooting, Impossible to start phone, LOW Battery message, SIM Missing message, PIN Incorrect Message