8

Troubleshooting

This chapter contains information about trouble shooting hardware and software dur- ing AlphaPC 164UX startup. Technical support is available through e-mail.

The address is huedoc@sec.samsung.com.

8.1 Hardware Startup

Use the following troubleshooting steps if video is not working on your system. If you still have no video after reviewing these steps, please call your system vendor.

8.1.1Troubleshooting steps: No Video

1.Check the connection to the ac outlet.

2.Check the voltage setting on the power supply.

3.Check that the frequency/jumper selection matches the speed of the Alpha chip.

4.Check that the CPU fan is connected and spinning.

5.Ensure that the flash ROM update procedure was performed correctly.

6.Reseat the video card and ensure that it is connected to the monitor.

7.Reseat the DIMMs.

8.Replace the DIMMs.

8.1.2Troubleshooting steps: Keyboard error on boot up.

1.Verify that the keyboard is plugged securely into the proper connector.

2.Verify that the cable to all IDE drives and the IDE connector on the AlphaPC 164UX motherboard is oriented properly.

Troubleshooting 8–1

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Samsung 164BX Hardware Startup, Troubleshooting steps No Video, Troubleshooting steps Keyboard error on boot up
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