Problem

Possible Cause

Solution

 

 

 

 

 

The paper

There is too much

Remove excess paper from the tray.

 

keeps jamming.

paper in the paper tray.

If printing on special materials, use the

 

 

 

 

 

 

Multi-Purpose Tray.

 

 

 

 

 

 

An incorrect type of

Use only paper that meets the specifications

 

 

paper is being used.

required by the printer.

 

 

 

 

 

 

An incorrect output

Special print materials, such as thick paper,

 

 

method is being used.

should not be printed using the top output

 

 

 

tray (face-down). Use the rear output tray

 

 

 

(face-up) instead.

 

 

 

 

 

 

There may be debris

Open the top cover and remove the debris.

 

 

inside the machine.

 

 

 

 

 

 

The printer

The printer cable is

Disconnect the printer cable and reconnect.

 

prints, but the

loose or defective.

Try a print job that you have already printed

 

text is wrong,

 

successfully. If possible, attach the cable

 

garbled, or

 

and printer to another computer and try a

 

incomplete.

 

print job that you know works. Finally, try a

 

 

 

new printer cable.

 

 

 

 

 

 

The wrong printer

Check the application’s printer selection

 

 

driver was selected.

menu to ensure that your printer is

 

 

 

selected.

 

 

 

 

 

 

The software

Try printing a job from another application.

 

 

application is

 

 

 

malfunctioning.

 

7

 

 

 

 

The operating system is

If printing from Windows (any version), exit

 

malfunctioning.

to a DOS prompt and verify functionality

 

 

 

with the following command: At a C:\

 

 

 

prompt, type Dir LPT1, and press Enter.

 

 

 

(This assumes you are connected to LPT1.)

 

 

 

Exit Windows and reboot the computer.

 

 

 

Turn the printer off and then back on again.

 

 

 

 

 

Pages print, but

The toner cartridge is

Redistribute the toner. if necessary. See

 

are blank.

defective or out of

page 6.4.

 

 

toner.

If necessary, replace the toner cartridge.

 

 

 

 

 

 

 

 

 

The file may have blank

Check the file to ensure that it does not

 

 

pages.

contain blank pages.

 

 

 

 

 

 

Some parts, such as

Contact a service representative.

 

 

the controller or the

 

 

 

board, may be

 

 

 

defective.

 

 

 

 

 

 

SOLVING PROBLEMS 7.5

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Samsung 2550 manual Method is being used, Face-up instead There may be debris, Inside the machine Printer Printer cable is