Samsung 83I manual Troubleshooting - cont, Music Player / UPnP problems, Information

Troubleshooting - cont. Information

If your sound system can connect to the network, but is unable to play a particular internet radio station, it may be due to one these causes:

1. The station is not broadcasting at this time of the day.

If you cannot play the station via your PC this may indicate that the problem is not necessarily due to your radio, but it could be your network, your internet connection, the broadcaster, or internet congestion.

2.The station has reached its maximum allowed number of simultaneous connections.

3.The Internet connection between your radio and the server (often located in a different country) is slow. This could be due to internet congestion, either locally or at a distance.

4.The station may choose to block internet connections to your geographic region (sometimes known as geo-locking).

5.The station is no longer broadcasting. The database of radio stations that your radio connects to is frequently updated and checked but may not always be completely accurate.

6.The radio station is broadcasting using an audio format which is not playable by your radio (although the Stream 83i does play the most popular formats used by regular broadcasters).

Try using a PC to listen via the broadcaster’s web site or via the radio station database web site at http://www.wifiradio-frontier.com. If you can play the station with a PC, it may be that the internet feed or local network connection is poor. However, some broadcasters (such as the BBC) provide different data streams for PC users and internet radio listeners, so this test is not always conclusive.

Music Player / UPnP problems

The use of the Music Player function with UPnP should be straightforward. However, the cleverness of UPnP means that it is often disabled by default by security applications and in routers.

If you are using Windows Media Player as your UPnP server, and if it fails to operate with your sound system, please keep this fact in mind: A fresh installation of Windows and Windows Media Player when using Microsoft's built-in firewall software will normally work.

If it does not work, possible reasons may include: UPnP functions blocked in firewall software UPnP functions turned off by security software UPnP functions 'hi-jacked' by other software

UPnP functions blocked in the router

Multi-cast packets blocked in the router

IP address of system blocked in firewall software

Some third-party UPnP servers are much less dependent upon other parts of Windows than WMP 11. If the greater flexibility that these offer is attractive, then it may be found in some cases that they are easier to get working.

If you need any further advice, please call our Technical Helpline on 020 8758 0338 (Mon-Fri) 90