Samsung AH81-02185A XM manual Warranty Conditions, Customer Support

Customer Support

Warranty Conditions

1.The warranty is only valid upon presentation of the proof of purchase consisting of original invoice or sales slip confirmation, indicating the date of purchase, retailer’s name, model, serial number, and product number. Samsung reserves the right to refuse warranty service if this information has been removed or changed after the original purchase of the product from the retailer.

2.Samsung’s sole obligations are to the repair of the defective part, or at its discretion, replacement of the product (service exchange unit).

3.Warranty repairs must be carried out by an Authorized Samsung Dealer/Service Center. No reimbursement will be made for repairs carried out by non-Samsung Centers, and warranty coverage will not be valid for any repairs or damage caused by such repairs.

4.Repair or replacement under the terms of this warranty does not give right to extension to or a new starting of the period of warranty. Repair or direct replacement under the terms of this warranty may be fulfilled with functionally equivalent service exchange units.

5.The warranty is not applicable in cases other than defects in material and workmanship. The warranty does not cover the following:

a.Periodic checks, maintenance, repair, and replacement of parts due to normal wear and tear.

b.Abuse or misuse, including but not solely limited to the failure to use this product for its normal purpose in accordance with Samsung’s instructions for usage and maintenance.

c.Use of the product in conjunction with accessories not approved by Samsung for use with this product.

d.Failure of or damage to the product arising from incorrect installation or use inconsistent with technical or safety standards, or failure to comply with product manual instructions.

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e. Accidents, acts of God, lightning, water, fire, public disturbances, improper ventilation or any cause beyond the control of Samsung.

f. Unauthorized modifications carried out for the product to comply with local or national technical standards in countries for which the Samsung product was not originally designed.

g. Repairs performed by non-authorized service centers such as opening of the product by a non-authorized person.

h. Products that have had model numbers, serial numbers, or product number on the product altered, deleted, removed, or made illegible.

6.This warranty does not affect the consumer’s statutory rights nor the consumer’s rights to return the product to the retailer under the retailer’s return policy.

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