Samsung AH81-02185A XM manual Customer Support, Troubleshooting

Customer Support

Troubleshooting

If you see this on the display:	You should:
No Signal	Something is blocking the XM signal. Move your NeXus away
	from the obstructed area, e.g. an underground garage.
Check Antenna	Plug the antenna into the home or vehicle cradle.
	Make sure the antenna wire is not bent or broken.
Off Air	The channel you’ve selected is not currently broadcasting.
	Tune to another channel.
Loading	Your NeXus is acquiring audio or program information from the XM
	signal. This message should disappear in a few seconds in good signal
	conditions.
Updating	XM is updating your NeXus with the latest encryption code. Simply wait
	a few seconds until the update is done. – OR – You may be attempting
	to tune to a channel that is blocked or that you cannot receive with
	your subscription package. To receive that channel, contact XM Satellite
	Radio at 1-800-967-2346.
--- (no artist or title)	No program information such as artist name or song title exists.
Channel	You are attempting to tune to a channel that is not available.
Check XM C&P Passport	Check whether the XM Passport is inserted into the cradle. Also check
	the power connections to the cradle.
All Recording Features Not Available	Activate your XM subscription to enable you to store XM
	programming on your NeXus.
This Channel Not Available for Recording	Some programming cannot be recorded due to restrictions placed by
	the content owners.
This Program Not Available for Recording	Some programming cannot be recorded due to restrictions placed by
	the content owners.
Connect to XM Antenna Within ## Days	You must dock your NeXus in its cradle, with the XM Passport and
to Avoid Interruption in Listening to	antenna connected, and power it on for at least 8 hours a month.
XM Recordings	This authenticates your XM subscription and ensures that you can
	continue to enjoy your recorded XM content and live XM programming.
Please connect to XM Antenna to	Dock your NeXus into its cradle, and connect the XM Passport and
Confirm Valid Subscription	antenna.
Activation required for playback	Activate your XM subscription.

70Customer Support

	Customer Support
Troubleshooting
			ENG
If this happens:	You should:
There is no power or your NeXus shuts	Your NeXus battery may be low. Charge the battery by docking your
off quickly.	NeXus in the cradle and plugging in the AC adapter.
NeXus shuts off unexpectedly.	Check whether you set the sleep timer, and set it to “Off” if desired.
	NeXus remembers the sleep timer setting even when you turn the
	player off.
You do not receive all the XM channels you	Check that you have not skipped any channels (page 66). If you still do
have subscribed to.	not receive all channels, your NeXus may not be activated. Contact XM
	Satellite Radio.
No audio.	Check all connections between your NeXus and your stereo system.
No song title or artist name is displayed.	Nothing is wrong with your NeXus. That information may be in the
	process of being updated. Some channels, such as news and sports,
	may not have such information.
No audio when listening to NeXus through	Check that your NeXus and your radio are tuned to the same FM
an FM radio.	frequency.
Audio fades or has static when listening	You might be hearing interference from another FM station. Set your
through an FM radio.	NeXus and your radio to a different FM frequency.
Audio sounds too soft or is distorted when	Raise or lower the FM audio level until the sound quality improves.
listening to an FM radio.
XM Instant Traffic and Weather channels	Nothing is wrong with your NeXus. These channels use a different
sound different from other channels.	audio technology than the other XM channels.
Controls do not respond.	Check whether the power switch is in the "hold" position.
	If so, slide it to the center position to unlock the controls.
The controls still refuse to respond, the display	Reset your NeXus by removing and re-inserting the battery.
does not change, or the backlight does not
turn on or off.
Battery level meter doesn’t match the expected	Fully charge the battery, then use your NeXus until the battery is
charge or playback time.	exhausted. This calibrates the battery level meter.
	Customer Support	71