Troubleshooting

Before reporting on a problem with your product, please check the troubleshooting table below.

Problem

 

Checkpoint

Solution

 

 

 

• After checking the power

 

 

 

 

• Has the power been cut?

connection, operate the

 

 

 

product again.

 

 

 

• Insert the power plug

The air purifier

• Is the power plug

into the wall outlet

does not work.

unplugged?

correctly and operate the

 

 

 

product again.

 

• Is there a problem with

• Try using another wall

 

the wall outlet or the

power outlet or power

 

power strip?

strip.

The filter

• Did you reset the alarm

• After replacing a filter,

by pressing and holding

replacement

you need to reset the

the [

] button for

indicator is

alarm by pressing the

3 seconds after cleaning

continuously on.

filter reset button.

or replacing a filter?

 

 

 

• Is the Pre filter

• Clean the Pre filter.

 

contaminated?

 

 

There is a

• Is there a strange

• Purchase a new

integrated HEPA/

strange odor.

odor coming from

deodorization filter and

 

the integrated HEPA/

 

replace the old filter with

 

deodorization filter?

 

the new one.

 

 

 

ENGLISH

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Samsung AX40H5000GM/MG manual Troubleshooting, Problem Checkpoint Solution