Troubleshooting

Problem

Checkpoint

Solution

There is a strange sound coming from the product.

 

• A hissing noise may be

 

heard while ions are

• Is the sound like a

being generated. This

noise is normal.

hissing sound?

• If you want to turn off

 

 

the function, press the

 

[

] button.

 

• If the product is moved

• Check whether the

during operation, noise

may occur.

product has been moved

• Before moving the

during operation.

product, turn off the

 

 

product.

• Check if the product is

• Make sure the product is

horizontally leveled.

horizontally leveled.

• Check if there’s any

• Please contact the

foreign substance in

Samsung service center

inside of the product.

 

 

• Do you hear strange

• Please contact the

grinding, or jamming

Samsung service center.

sound?

 

 

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Samsung AX40H5000GM/MG manual Problem