Troubleshooting

Before requesting service, please try the following solutions.

PROBLEM

SOLUTION

No operation can be performed with

• Check the batteries in the remote control. They may need replacing.

the remote control.

• Operate the remote control at a distance of no more than 6.1m

 

from the player.

 

• Remove the batteries and hold down one or more buttons for

 

several minutes to drain the microprocessor inside the remote

 

control to reset it. Reinstall the batteries and try to operate the

 

remote control again.

The disc does not play.

• Ensure that the disc is installed with the label side facing up.

 

• Check the region number of the Blu-ray Disc/DVD.

The disc Menu does not appear.

• Ensure that the disc has disc menus.

 

 

The prohibition message appears on

• This message appears when an invalid button is pressed.

the screen.

• The Blu-ray Disc/DVD's software doesn't support the feature (e.g.,

 

angles).

 

• You've requested a title or chapter number or search time that is

 

out of range.

Play mode differs from the Setup Menu

• Some of the functions selected in the Setup Menu may not work

selection.

properly if the disc is not encoded with the corresponding function.

The screen ratio cannot be changed.

• The Screen Ratio is fixed on your Blu-ray Disc/DVD.

 

• This is not a problem with the player.

No audio.

• Make sure you have selected the correct Digital Output in the Audio

 

Options Menu.

PROBLEM

 

SOLUTION

The screen is blank.

•

If the HDMI output is set to a resolution your TV cannot support (for

 

 

example, 1080p), you may not see a picture on your TV.

 

• Press the pbutton (on front panel) for more than 5 seconds with

 

 

no disc inside. All settings will revert to the factory settings.

 

• When the factory default settings are restored, all stored user BD

 

 

data will be deleted.

Forgot PIN

•

Press the pbutton (on front panel) for more than 5 seconds with

 

 

no disc inside. All settings including the password will revert to the

 

 

factory settings.

 

 

Don't use this unless absolutely necessary.

 

• When the factory default settings are restored, all stored user BD

 

 

data will be deleted.

If you experience other problems.

•

Go to the contents and find the section of the user manual that

 

 

contains the explanations regarding the current problem, and follow

 

 

the procedure once again.

 

• If the problem still cannot be solved, please contact your nearest

 

 

Samsung authorized service centre.

The picture is noisy or distorted

•

Make sure that the disc is not dirty or scratched.

 

•

Clean the disc.

No HDMI output.

•

Check the connection between the TV and the HDMI jack of the

 

 

player.

 

• Check if your TV supports 576p/480p, 720p, 1080i or 1080p HDMI

 

 

input resolution.

Abnormal HDMI output screen.

•

If random noise appears on the screen, it means that TV does not

 

 

support HDCP (High-bandwidth Digital Content Protection).

07 Appendix

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Samsung BD-E5500/ZF, BD-E5500/XN, BD-E5500/EN, BD-E5500/TK, BD-E5500/XE manual Troubleshooting, Problem Solution
Page 32 Page 34

BD-E5500/ZF, BD-E5500/XE, BD-E5500/TK, BD-E5500/XN, BD-E5500/EN specifications

The Samsung BD-ES5000/XE, BD-E5500/XE, and BD-ES7000/XE represent a trio of impressive Blu-ray players from Samsung, showcasing cutting-edge technology and user-friendly features that cater to movie enthusiasts and casual viewers alike.

The BD-ES5000/XE is designed with simplicity in mind. Its sleek design complements various home entertainment setups, and it offers a seamless user experience. This model is capable of playing not only Blu-ray discs but also DVDs and CDs, ensuring a comprehensive multimedia experience. One of its standout features is the built-in USB port, allowing users to connect external storage devices to view photos and play music directly from USB drives. The BD-ES5000/XE also supports Samsung's Smart Hub, providing access to a range of online content, including streaming services and various applications.

Moving up the line, the BD-E5500/XE enhances the user experience with additional features. It retains the essential qualities of the BD-ES5000/XE but introduces advanced networking capabilities, enabling users to connect to their home Wi-Fi. This allows for convenient access to Samsung Apps, Netflix, and other streaming services directly from the player. Furthermore, the BD-E5500/XE supports 3D Blu-ray playback, making it a perfect choice for viewers looking to immerse themselves in the latest movies with stunning visuals and depth.

The flagship model, BD-ES7000/XE, takes the capabilities to an even higher level. It features Smart Hub with quad-core processing, which significantly improves navigation speed and performance when accessing online content. The design of the BD-ES7000/XE is luxurious, featuring a modern, premium finish that sets it apart in any entertainment setup. This model also supports 4K upscaling, ensuring that standard Blu-ray and DVD content is enhanced to near-4K visual quality on compatible televisions. Moreover, it comes equipped with a sleek remote control that offers direct access to essential features, making it easier than ever to control your viewing experience.

In summary, the Samsung BD-ES5000/XE, BD-E5500/XE, and BD-ES7000/XE provide a range of features that cater to diverse viewing preferences. With their advanced technologies, including 3D and 4K capabilities, streaming services, and user-friendly designs, these Blu-ray players redefine home entertainment, offering both quality and convenience for all users.
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