Troubleshooting
Before requesting service, please try the following solutions.
PROBLEM | SOLUTION |
|
|
No operation can be performed with the | • Check the batteries in the remote control. They may need replacing. |
remote control. | • Operate the remote control at a distance of no more than 20 feet |
| |
| from the product. |
| • Remove the batteries and hold down one or more buttons for |
| several minutes to drain the microprocessor inside the remote |
| control to reset it. Reinstall the batteries and try to operate the |
| remote control again. |
|
|
The disc does not play. | • Ensure that the disc is installed with the label side facing up. |
| • Check the region number of the |
The disc Menu does not appear. | • Ensure that the disc has disc menus. |
|
|
The prohibition message appears on the | • This message appears when an invalid button is pressed. |
screen. | • The |
| • You've requested a title or chapter number or search time that is out |
| of range. |
|
|
Play mode differs from the Setup Menu | • Some of the functions selected in the Setup Menu may not work |
selection. | properly if the disc is not encoded with the corresponding function. |
|
|
The screen ratio cannot be changed. | • The Screen Ratio is fixed on your |
| • This is not a problem with the product. |
No audio. | • Make sure you have selected the correct Digital Output in the Audio |
| Options Menu. |
|
|
The screen is blank. | • If the HDMI output is set to a resolution your TV cannot support (for |
| example, 1080p), you may not see a picture on your TV. |
| • Press the @ button (on top panel) for more than 5 seconds with no |
| disc inside. The initialization message appears on the screen, and |
| the player turns off automatically. When you turn your product on |
| again, all the settings will be reset. |
| • When the factory default settings are restored, all stored user BD |
| data will be deleted. |
|
|
Forgot password. | • Press the @ button (on top panel) for more than 5 seconds with no |
| disc inside. The initialization message appears on the screen, and |
| the player turns off automatically. When you turn your product on |
| again, all the settings will be reset. |
| Don't use this unless absolutely necessary. |
| • When the factory default settings are restored, all stored user BD |
| data will be deleted. |
|
|
07 Appendix
51 English
