Troubleshooting

Troubleshooting

When an error occurs in the operation of the Switch Module, you should check for malfunctions in an organized manner. Follow these steps when troubleshooting the Switch Module:

1.Check all interconnecting cables to ensure that they are properly seated.

2.Verify that the DIP switches are set correctly.

3.Check the circuits to ensure that they are free of noise and meet the specifications listed in Chapter 1, Introduction.

4.Verify that the LEDs on the top of each module are illuminated.

5.If you cannot locate the source of the problem, contact Lucent Technologies by calling 1 800 242-2121 at any time. Please have ready the serial number found on your Switch Module and a description of the problem.

If a remote user reports a problem with the Remote Module, verify that the user has followed the appropriate troubleshooting steps:

1.Verify that the programmed telephone numbers are correct.

2.Check all interconnecting cables to ensure that they are properly seated.

3.Verify that the DIP switches are set correctly.

4.Check the circuits to ensure that they are free of noise and meet the specifications listed in Chapter 1, Introduction.

5.Verify that the LEDs on the top of the Remote Module are illuminated.

4-2Issue 1 June 1998

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Lucent Technologies 1100 manual Troubleshooting